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| 1. |
If you complete the registration of this warranty online at www.canon.com.hk
within 14 days from the date of purchase of the product, then the warranty
set out in these terms and conditions will apply.
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| 2. |
When you purchase your Canon
product, you will receive an international warranty card if your Canon product
is a Canon film single lens reflex camera, a Canon lens or Canon speedlite
other than those listed in Clause 17.1, and a purchase record card for any
other Canon product. This warranty only applies to the product with the
model number and serial number written on, as the case may be, the purchase
record card or the international warranty card (the "Product"). |
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| 3. |
Subject to Clause 1, the purchase
record card or international warranty card (as the case may be) and your
original invoice entitles you to warranty service set out in Clause 5 for
the period from the date of purchase set out in Clause 17 (the "Warranty
Period"), provided that the purchase record card or international warranty
card (as the case may be) is stamped by an authorized dealer of Canon and
dated with the date of purchase. |
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| 4. |
The purchase record card or
international warranty card (as the case may be) and the original invoice
for the Product must be presented when making any claim under this warranty. |
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| 5. |
During the Warranty Period and provided that the Product was used under
normal conditions, you will be entitled to free repair service of the
Product and free replacement of parts arising from defects in the materials
and workmanship of the Product (fair wear and tear excepted), excluding
(without limitation) repair and/or replacement and/or cleaning of the
following:-
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i) |
consumables such as ink cartridges,
print head cartridges, toner cartridges, drum cartridges and lamps (except
that project lamps will enjoy a 90 days warranty from the date of purchase); |
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ii) |
connection cables, battery,
charger, remote controller, external casing, print head, ink cartridge,
projector lamp, memory card, accessories, consumables and film (Canon reserves
the right to amend the list of consumables, optional units and accessories
without prior notice); |
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iii) |
damage resulting from the use
of non-genuine Canon consumables or refill substances, inappropriate voltage,
the failure to follow operating instructions, accident or other events (such
as riots, strikes, fire, flooding and other acts of God) beyond Canon's
control; |
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iv) |
software, firmware, driver compact
disc, manuals and the related installation; |
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v) |
dead pixels on display panels
that exceed Canon specifications; and |
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vi) |
product and image sensor cleaning. |
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| 6. |
This warranty shall be automatically
cancelled if the Product or any part(s) thereof are modified, tampered with,
altered, converted or repaired in anyway by anybody other than Canon staff
or authorized service providers of Canon. |
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| 7. |
All components, parts or other
units that are removed from the Product in the course of repair or replacement
shall be the property of Canon. |
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| 8. |
Canon shall not be responsible
for any breakdown of the Product caused by any non-Canon hardware or software
related problems after its first installation or due acceptance of the Product,
or any damage or malfunction to any products which are connected to the
Product. |
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| 9. |
Canon is not obliged to maintain
or repair any part(s) of the Product if:- |
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9.1) |
the damage is caused by your
negligence and misuse of the Product or incurred during transportation of
the Product not carried out by Canon; or |
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9.2) |
the Product is not supplied by
Canon or its authorized dealers. |
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| 10. |
Liability |
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10.1) |
Notwithstanding anything herein
contained, Canon shall not be liable to the user or any third party whatsoever
for any damage, loss, liability (save and except for any personal injuries
or death) or failure to provide maintenance services under this warranty
in respect of any act, omission or negligence of any technician, employee
or independent contractor of Canon relating to the performance or purported
performance of any obligations under this warranty. |
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10.2) |
You shall bear the risk and be
responsible for all damage, injury or loss (including consequential loss,
loss of profit, injury or damage) arising directly or indirectly out of
or in connection with the service, delivery, or use of the Product. |
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10.3) |
The maximum liability of Canon
under this warranty shall be restricted to the replacement value of the
Product. |
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| 11. |
This warranty shall not extend
to anyone other than the original purchaser of the Product. Canon shall
be entitled to transfer or assign all its rights and obligations under the
warranty to any company in Hong Kong which is associated with Canon. |
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| 12. |
Unless the warranty services
for the Product include on-site repair under Clause 17, the warranty services
under this warranty will only be performed if you deliver the Product to
our designated service centers. |
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| 13. |
Canon shall not be responsible
or liable for any insurance coverage in relation to the Product. |
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14.
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The warranty expressly provided
herein is the sole warranty provided in connection with the Product, and
no other warranty, expressed or implied, is provided. |
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| 15. |
The terms and conditions of the
warranty for Products purchased in Hong Kong SAR ("Hong Kong") are renewable
upon expiration subject to payment of a fee determined by Canon. The terms
and conditions of any Canon warranty are subject to change by Canon without
prior notice. |
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| 16. |
Canon reserves the right to terminate
the warranty in the event of any uncertainty or doubt as to the applicability
of these terms and conditions. |
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| 17. |
Provisions for Specific Products |
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17.1) |
If the Product is a Canon EOS
30D / EOS 20D / EOS 350D / EOS 300D digital single lens reflex camera, then:
| (a) |
this warranty will only be valid if the Product was
purchased in Hong Kong or Macau SAR ("Macau"), in which
case the applicable Warranty Period is 2 years from the date of purchase
of the Product if the warranty service is sought in Hong Kong or Macau
and 1 year from the date of purchase of the Product if the warranty
service is sought in Mainland China*; and |
| (b) |
if the Product is located in Mainland China, then the Canon 2-year
Supreme Protection Plan (the "Supreme Protection Plan")
shall not apply, and this warranty shall be the only warranty granted
by Canon in respect of the Product. |
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17.2) |
If the Product is a Canon DC40
/ DC20 / DC10 / DC100 / MVX4i / MVX1Si / MVX40i / MVX35i / MVX330i / MVX250i
/ MVX200i / MV940 / MV920 / MV830i / MV800i digital video camcorder, then
the provisions of Clause 17.1 shall apply and in addition, if the Product
is located outside Hong Kong, Macau or Mainland China in a territory in
which Canon agrees to provide warranty services for that Product, you may
elect to transfer this warranty for the Canon warranty provided in that
territory, in which case:
| (a) |
the applicable Warranty Period is 6 months from the
date of purchase of the Product; and |
| (b) |
you must return your purchase record card to Canon for exchange
whereupon Canon will notify you of the warranty provisions that apply
in that territory. |
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17.3) |
If the Product is a Canon film
single lens reflex camera, a Canon lens or Canon speedlite other than those
listed in Clause 17.1, or a Canon portable bubble jet printer, then this
warranty will only be valid if the Product was purchased in Hong Kong or
Macau, in which case the applicable Warranty Period is 1 year from the date
of purchase of the Product and the warranty services may be sought in Hong
Kong, Macau, Mainland China*, and in any territory in which Canon agrees
to provide warranty services for that Product. |
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17.4) |
If the Product is a Canon digital
single lens reflex camera other than those listed in Clause 17.1 or a Canon
compact photo printer (only for dye-sublimation base), then this warranty
will only be valid if the Product was purchased in Hong Kong or Macau, in
which case the applicable Warranty Period is 1 year from the date of purchase
of the Product and the warranty services may be sought in Hong Kong, Macau
or Mainland China. |
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17.5) |
If the Product is a Canon digital
compact camera, or Canon digital video camcorder that is not listed in Clause
17.2, then this warranty will only be valid if the Product was purchased
in Hong Kong or Macau, in which case the applicable Warranty Period is 1
year from the date of purchase of the Product and the warranty services
may be sought in Hong Kong, Macau or Mainland China*, and in addition, if
the Product is located outside Hong Kong, Macau or Mainland China in a territory
in which Canon agrees to provide warranty services for that Product, you
may elect to transfer this warranty for the Canon warranty provided in that
territory, in which case:
| (a) |
the applicable Warranty Period is 6 months from the
date of purchase of the Product; and |
| (b) |
you must return your purchase record card to Canon for exchange
whereupon Canon will notify you of the warranty provisions that apply
in that territory. |
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17.6) |
If the Product is a Canon binocular,
Canon scanner, Canon bubble jet printer (not being a portable printer),
Canon multi-function printer, Canon laser beam printer, Canon web camera,
Canon visualiser, Canon personal copier, Canon laser facsimile, or a Canon
document scanner or Canon large format printer, then this warranty will
only be valid if the Product was purchased in Hong Kong or Macau, in which
case the applicable Warranty Period is 1 year from the date of purchase
of the Product and the warranty services may only be sought in Hong Kong
or Macau. |
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17.7) |
If the Product is a Canon projector,
then this warranty will only be valid if the Product was purchased in Hong
Kong or Macau, in which case the applicable Warranty Period is 2 years from
the date of purchase of the Product and the warranty services may only be
sought in Hong Kong or Macau. |
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17.8) |
If the Product is a Canon projector,
Canon bubble jet printer (not being a portable printer), Canon multi-function
printer, Canon laser beam printer, Canon laser facsimile, or a Canon document
scanner or Canon large format printer, then you may request Canon to provide
the warranty services at the address you have notified Canon that the Product
is located, provided that the notified address is located in Hong Kong and
Canon has confirmed in writing its consent to provide the warranty services
at the notified address. The warranty services do not include any removal
services, and warranty services will only be provided if the Product is
in a safe and easily accessible location. Without prejudice to the foregoing,
Canon reserves the right to charge such fee as it considers reasonable or
appropriate for the provision of warranty services:
| (a) |
at your notified address if Canon considers that your
notified address is in a remote area or an outlying island in Hong
Kong; or |
| (b) |
if the Product is located in an unsafe or hazardous location or
is not easily accessible by Canon representatives without the use
of tools or equipment. |
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| 18. |
This warranty shall be construed
and governed by the laws of Hong Kong. |
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* For updated Canon service network in Mainland
China, please either visit http://www.canon.com.cn
or call (8610) 9517-7178. |
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| Appendix to the Warranty |
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Personal Data (Privacy) Ordinance
The information which you have provided to us will be used by Canon in
providing services to you in relation to the Warranty, and will at all
times be governed by the terms of the Personal Data (Privacy) Ordinance
("the Ordinance"). Please note the following:-
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| 1. |
The personal data supplied by
you will be used for the purpose of |
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(i) |
maintaining our records relating
to you and your products, in order that we may provide maintenance, guarantee
and other services to you; |
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(ii) |
sending you information relevant
to your products and advertising and promotional materials;
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(iii) |
determining the amounts outstanding
from you; and/or |
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(iv) |
any purposes relating thereto. |
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| 2. |
Data held by us relating to you
will be kept confidential, but we may from time to time provide such information
to |
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(i) |
any governmental or statutory authorities, |
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(ii) |
our parent company or any other company forming
part of the Canon group, and/or |
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(iii) |
any other person under a duty of confidentiality
to us. |
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| 3. |
Under and in accordance with
the terms of the Ordinance, you have the right to |
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(i) |
check whether we hold data about you and
your right of access to such data; |
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(ii) |
require us to correct any data relating to
you which is inaccurate; |
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(iii) |
ascertain our policies and practices in
relation to data and to be informed of the kind of personal data held by
us. In accordance with the terms of the Ordinance, we have a right to charge
a reasonable fee for the processing of any data access request. If you have
any requests for access to data or for the correction of data, or if you
would like any further information regarding our policies and practices
or the kinds of data held by us, kindly address your enquiries to:-
The Personal Data Officer
Canon Hongkong Co., Ltd.
19th Floor, The Metropolis Tower,
10 Metropolis Drive,
Hunghom, Kowloon. |
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| 4. |
Nothing in this Clause shall
limit the rights of any person under the Ordinance. |
