To realize the goal of "Delighting You Always", we aim at delivering accurate and on-time customer services so as to enhance customer satisfaction.

In meeting this policy, Canon Hongkong:

• Establishes, implements, maintains and improves Canon Hongkong's Quality, Environmental, Health and Safety Management System
• Complies with legislation and other regulations applicable to Canon's services
• Communicates with stakeholders our commitment and information related to quality, environment, health and safety
• Provides employee training and information required for quality enhancement, increase awareness of environmental and health & safety issues
• Increases customer satisfaction through managing service performance and developing skills of employees
• Maintains close relationships with governments, communities, and other interested parties, and actively support and participate in environmental protection, health & safety activities
• Adopts measures to control, prevent and minimize risks of environmental pollution and health & safety accidents
• Optimizes the organization for promoting the Canon Group's global environmental efforts, and promote environmental assurance activities for the Group as a whole
• Promotes energy and resource conservation and elimination of hazardous substances in all corporate activities
• Gives priority to materials, parts and products with lower environmental burden in procuring and purchasing activities
• Provides a safe and healthy work environment for its staff, customers, visitors and neighbors

Approved on January 1, 2006

For more information about Canon Group Environmental Activities and Reports, please visit
http://www.canon.com/environment/index.html