| Warranty
Registration > TERMS AND CONDITIONS OF WARRANTY |
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| 1. |
If you complete the
registration of this warranty online at www.canon.com.hk within 14 days
from the date of purchase of the product, then the warranty set out in
these terms and conditions will apply.
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| 2. |
When you purchase your Canon product, you will receive an international
warranty card if your Canon product is a Canon film single lens reflex camera,
a Canon lens or Canon speedlite other than those listed in Clause 17.1,
and a purchase record card for any other Canon product. This warranty only
applies to the product with the model number and serial number written on,
as the case may be, the purchase record card or the international warranty
card (the "Product"). |
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| 3. |
Subject to Clause 1, the purchase record card or international warranty
card (as the case may be) and your original invoice entitles you to warranty
service set out in Clause 5 for the period from the date of purchase set
out in Clause 17 (the "Warranty Period"), provided that the
purchase record card or international warranty card (as the case may be)
is stamped by an authorized dealer of Canon and dated with the date of purchase. |
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| 4. |
The purchase record card or international warranty card (as the case may
be) and the original invoice for the Product must be presented when making
any claim under this warranty. |
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| 5. |
During the Warranty
Period and provided that the Product was used under normal conditions,
you will be entitled to free repair service of the Product and free replacement
of parts arising from defects in the materials and workmanship of the
Product (fair wear and tear excepted), excluding (without limitation)
repair and/or replacement and/or cleaning of the following:-
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i) |
consumables
such as ink cartridges, print head cartridges, toner cartridges, drum cartridges
and lamps (except that project lamps will enjoy a 90 days warranty from
the date of purchase); |
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ii) |
connection cables, battery, charger, remote controller, external casing,
print head, ink cartridge, projector lamp, memory card, accessories, consumables
and film (Canon reserves the right to amend the list of consumables, optional
units and accessories without prior notice); |
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iii) |
damage resulting from the use of non-genuine Canon consumables or refill
substances, inappropriate voltage, the failure to follow operating instructions,
accident or other events (such as riots, strikes, fire, flooding and other
acts of God) beyond Canon's control; |
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iv) |
software, firmware, driver compact disc, manuals and the related installation; |
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v) |
dead
pixels on display panels that exceed Canon specifications; and |
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vi) |
product and image sensor cleaning. |
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| 6. |
This warranty shall be automatically cancelled if the Product or any part(s)
thereof are modified, tampered with, altered, converted or repaired in anyway
by anybody other than Canon staff or authorized service providers of Canon. |
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| 7. |
All components, parts or other units that are removed from the Product in
the course of repair or replacement shall be the property of Canon. |
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| 8. |
Canon shall not be responsible for any breakdown of the Product caused by
any non-Canon hardware or software related problems after its first installation
or due acceptance of the Product, or any damage or malfunction to any products
which are connected to the Product. |
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| 9. |
Canon is not obliged to maintain or repair any part(s) of the Product if:- |
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9.1) |
the
damage is caused by your negligence and misuse of the Product or incurred
during transportation of the Product not carried out by Canon; or |
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9.2) |
the
Product is not supplied by Canon or its authorized dealers. |
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| 10. |
Liability |
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10.1) |
Notwithstanding
anything herein contained, Canon shall not be liable to the user or any
third party whatsoever for any damage, loss, liability (save and except
for any personal injuries or death) or failure to provide maintenance services
under this warranty in respect of any act, omission or negligence of any
technician, employee or independent contractor of Canon relating to the
performance or purported performance of any obligations under this warranty. |
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10.2) |
You
shall bear the risk and be responsible for all damage, injury or loss (including
consequential loss, loss of profit, injury or damage) arising directly or
indirectly out of or in connection with the service, delivery, or use of
the Product. |
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10.3) |
The
maximum liability of Canon under this warranty shall be restricted to the
replacement value of the Product. |
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| 11. |
This
warranty shall not extend to anyone other than the original purchaser of
the Product. Canon shall be entitled to transfer or assign all its rights
and obligations under the warranty to any company in Hong Kong which is
associated with Canon. |
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| 12. |
Unless
the warranty services for the Product include on-site repair under Clause
17, the warranty services under this warranty will only be performed if
you deliver the Product to our designated service centers. |
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| 13. |
Canon shall not be responsible or liable for any insurance coverage in relation
to the Product. |
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14.
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The warranty expressly provided herein is the sole warranty provided in
connection with the Product, and no other warranty, expressed or implied,
is provided. |
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| 15. |
The
terms and conditions of the warranty for Products purchased in Hong Kong
SAR ("Hong Kong") are renewable upon expiration subject to payment
of a fee determined by Canon. The terms and conditions of any Canon warranty
are subject to change by Canon without prior notice. |
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| 16. |
Canon
reserves the right to terminate the warranty in the event of any uncertainty
or doubt as to the applicability of these terms and conditions. |
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| 17. |
Provisions
for Specific Products |
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17.1) |
If
the Product is a Canon EOS 40D / EOS 30D / EOS 20D / EOS 450D / EOS 400D / EOS 350D / EOS 1000D digital single
lens reflex camera, then:
| (a) |
this
warranty will only be valid if the Product was purchased in Hong Kong
or Macau SAR ("Macau"), in which case the applicable Warranty
Period is 2 years from the date of purchase of the Product if the
warranty service is sought in Hong Kong or Macau and 1 year from the
date of purchase of the Product if the warranty service is sought
in Mainland China*; and |
| (b) |
if the Product
is located in Mainland China, then the Canon 2-year Supreme Protection
Plan (the "Supreme Protection Plan") shall not apply, and
this warranty shall be the only warranty granted by Canon in respect
of the Product. |
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17.2) |
If
the Product is a Canon HV20 / HV10 / DC51 / DC40 / DC22 / DC20 / DC10 / DC310 / DC230 / DC220 / DC210 / DC100 / MVX4i / MVX1Si / MVX40i / MVX35i / MVX25i / MVX20i / MVX330i / MVX250i / MVX200i / MD120 / MV940 / MV920 / MV830i / MV800i / HR10 / HG10 / HF10 / HF100 / FS11 / FS100
digital video camcorder, then the provisions of Clause 17.1 shall apply
and in addition, if the Product is located outside Hong Kong, Macau or Mainland
China in a territory in which Canon agrees to provide warranty services
for that Product, you may elect to transfer this warranty for the Canon
warranty provided in that territory, in which case:
| (a) |
the
applicable Warranty Period is 6 months from the date of purchase of
the Product; and |
| (b) |
you must return
your purchase record card to Canon for exchange whereupon Canon will
notify you of the warranty provisions that apply in that territory. |
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17.3) |
If
the Product is a Canon film single lens reflex camera, a Canon lens or Canon
speedlite other than those listed in Clause 17.1, or a Canon portable bubble
jet printer, then this warranty will only be valid if the Product was purchased
in Hong Kong or Macau, in which case the applicable Warranty Period is 1
year from the date of purchase of the Product and the warranty services
may be sought in Hong Kong, Macau, Mainland China*, and in any territory
in which Canon agrees to provide warranty services for that Product. |
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17.4) |
If
the Product is a Canon digital single lens reflex camera other than those
listed in Clause 17.1 or a Canon compact photo printer (only for dye-sublimation
base), then this warranty will only be valid if the Product was purchased
in Hong Kong or Macau, in which case the applicable Warranty Period is 1
year from the date of purchase of the Product and the warranty services
may be sought in Hong Kong, Macau or Mainland China. |
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17.5) |
If
the Product is a Canon digital compact camera, or Canon digital video camcorder
that is not listed in Clause 17.2, then this warranty will only be valid
if the Product was purchased in Hong Kong or Macau, in which case the applicable
Warranty Period is 1 year from the date of purchase of the Product and the
warranty services may be sought in Hong Kong, Macau or Mainland China*,
and in addition, if the Product is located outside Hong Kong, Macau or Mainland
China in a territory in which Canon agrees to provide warranty services
for that Product, you may elect to transfer this warranty for the Canon
warranty provided in that territory, in which case:
| (a) |
the
applicable Warranty Period is 6 months from the date of purchase of
the Product; and |
| (b) |
you must return
your purchase record card to Canon for exchange whereupon Canon will
notify you of the warranty provisions that apply in that territory. |
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17.6) |
If
the Product is a Canon binocular, Canon scanner, Canon bubble jet printer
(not being a portable printer), Canon multi-function printer, Canon laser
beam printer, Canon web camera, Canon visualiser, Canon personal copier,
Canon laser facsimile, or a Canon document scanner or Canon large format
printer, then this warranty will only be valid if the Product was purchased
in Hong Kong or Macau, in which case the applicable Warranty Period is 1
year from the date of purchase of the Product and the warranty services
may only be sought in Hong Kong or Macau. |
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17.7) |
If
the Product is a Canon projector, then this warranty will only be valid
if the Product was purchased in Hong Kong or Macau, in which case the applicable
Warranty Period is 2 years from the date of purchase of the Product and
the warranty services may only be sought in Hong Kong or Macau. |
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17.8) |
If the Product is a Canon projector, Canon bubble jet printer (not being a portable printer), Canon multi-function printer, Canon laser beam printer, Canon laser facsimile, or a Canon document scanner or Canon large format printer, then you may request Canon to provide the warranty services at the address you have notified Canon that the Product is located. Service hours are from 9:00 a.m. to 5:00 p.m., Monday to Friday, from 9:00 a.m. to 12:00 noon on Saturday (except Public Holidays). The warranty services do not include any removal services, and warranty services will only be provided if the Product is in a safe and easily accessible location. Without prejudice to the foregoing, Canon reserves the right to charge such fee as it considers reasonable or appropriate for the provision of warranty services:
| (a) |
at
your notified address if Canon considers that your notified address
is in a remote area or an outlying island in Hong Kong; or |
| (b) |
if the Product
is located in an unsafe or hazardous location or is not easily accessible
by Canon representatives without the use of tools or equipment. |
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| 18. |
This
warranty shall be construed and governed by the laws of Hong Kong. |
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*
For updated Canon service network in Mainland China, please either visit
http://www.canon.com.cn
or call (8610) 9517-7178. |
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| Appendix
to the Warranty |
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Personal Data
(Privacy) Ordinance
The information which
you have provided to us will be used by Canon in providing services to
you in relation to the Warranty, and will at all times be governed by
the terms of the Personal Data (Privacy) Ordinance ("the Ordinance").
Please note the following:-
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| 1. |
The
personal data supplied by you will be used for the purpose of |
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(i)
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maintaining
our records relating to you and your products, in order that we may provide
maintenance, guarantee and other services to you; |
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(ii) |
sending
you information relevant to your products and advertising and promotional
materials;
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(iii) |
determining
the amounts outstanding from you; and/or |
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(iv) |
any
purposes relating thereto. |
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| 2. |
Data
held by us relating to you will be kept confidential, but we may from time
to time provide such information to |
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(i)
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any
governmental or statutory authorities, |
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(ii) |
our
parent company or any other company forming part of the Canon group, and/or |
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(iii) |
any
other person under a duty of confidentiality to us. |
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| 3. |
Under
and in accordance with the terms of the Ordinance, you have the right to |
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(i)
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check
whether we hold data about you and your right of access to such data; |
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(ii) |
require
us to correct any data relating to you which is inaccurate; |
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(iii) |
ascertain
our policies and practices in relation to data and to be informed of the
kind of personal data held by us. In accordance with the terms of the Ordinance,
we have a right to charge a reasonable fee for the processing of any data
access request. If you have any requests for access to data or for the correction
of data, or if you would like any further information regarding our policies
and practices or the kinds of data held by us, kindly address your enquiries
to:-
The Personal Data Officer
Canon Hongkong Co., Ltd.
19th Floor, The Metropolis Tower,
10 Metropolis Drive,
Hunghom, Kowloon. |
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| 4. |
Nothing
in this Clause shall limit the rights of any person under the Ordinance.
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