Canon Hongkong Attained Four HKACE Customer Service Excellence Awards
Accolade for the Company’s Realization of the “Delighting You Always” Mission with Superb Customer Services

(Hong Kong, 26th January 2016) In pursue of the company’s mission of “Delighting You Always”, Canon Hongkong Co., Ltd. (Canon Hongkong) is committed to delight every customer by means of high-quality products and technical supports, as well as excellent customer services. In September 2015, the Hong Kong Association of Customer Service Excellence (HKACE) organized the HKACE Customer Service Excellence Award 2015, in which Canon Hongkong performed above the competition and proudly attained four awards in praise of the company’s effort in customer service excellence. On 26th January 2016, Canon Hongkong’s winning teams attended the HKACE 16th Anniversary Luncheon cum Customer Service Excellence Award Presentation Ceremony to share the happiness, and meanwhile had a great exchange of ideas with various awarded organizations.

The achievements of Canon Hongkong in Customer Service Excellence Award 2015 include:

• Silver Award (Counter Service): Canon Customer Care Center & Image Square
  Canon Customer Care Center & Image Square works to provide all-rounded and one-stop services, including but not limited to trial & touch of consumer imaging products, repair service and technical supports. In recent years, the team has been proactively introducing new services such as Seasonal Promotion on Maintenance, “Photography by Topics” Demonstration Booth and Workshops for Photo Gear Maintenance, so as to enrich the experience of every single visit of customers with surprises and delights.
• Silver Award (Field & Special Service): Business Imaging Solution & Production Printing Group – Field Service of Canon Hongkong
  The Field Service team of Business Imaging Solution & Production Printing Group of Canon Hongkong offers a full spectrum of on-site after-sales services, including technical support, system check and maintenance. By assuring the outstanding competency of Canon’s business imaging products, the team acts as the best partner of corporate clients in enhancing office efficiency. Furthermore, by encouraging feedbacks from clients and frontline professionals through various channels, the team strives for continuous improvements which allow them to reciprocate clients with surpassing services.

• Bronze Award (Field & Special Service):
  Ms. Clara Tsui, Senior Supervisor of Customer Delight Department, Business Imaging Solution & Production Printing Group of Canon HongkongStarting her career with Canon Hongkong since 2000, Clara possesses fruitful product knowledge as well as frontline customer service experiences. In 2014, Clara joined Customer Delight Department, in which her key role was to deliver product trainings for corporate clients and thus bring them exceptional experiences with Canon’s business imaging solutions. Clara believes that her passion with people was the key element which has been motivating her continuous learning and improvement in her career, and thus has made her become an outstanding service professional.
• Merit Award (Internal Support Service):
  Mr. Steve Chow, Manager of Training & Service Advancement Department, Consumer Imaging & Information Group of Canon HongkongSteve has been serving Canon Hongkong for over 13 years, and has rich management experience in both frontline customer service and technical service. In 2013, Steve together with his team established Training & Service Advancement Department, with the key mission of taking Canon’s frontline services to the next level by planning and delivering all-rounded trainings for frontline service manpower. Steve’s long-term and good relationship with his internal customers is his winning way to accurately identify individuals’ training needs, and thus to offer corresponding supports.

“The awards are definitely huge encouragements to us. I would like to express my heartfelt thanks to our frontline service teams, who have been making their greatest effort in satisfying our customers ranging from consumers to corporate clients. Looking forwards, we will continue to put customers at the centre of everything the company does, with our belief that the only way to delight our customers always is to grow from strength to strength with even better new services ahead.” Mr. Hisahiro Minokawa, President & CEO of Canon Hongkong, shared his remarks.

Please visit Service Home of Canon Hongkong website for more details on our services:
www.canon.com.hk/en/services/home/index.jspx

Photo 1: Ms. Maggie Wong, Senior Director & General Manager of Consumer Imaging & Information Group of Canon Hongkong (second right), together with her fellow team members, received the Team Silver Award (Counter Service) on behalf of Canon Customer Care Center & Image Square at the ceremony.

Photo 2: Mr. Philip Chan, Director of Business Imaging Solution & Production Printing Group of Canon Hongkong (centre), together with his fellow team members, received the Team Silver Award (Field & Special Service) on behalf of Business Imaging Solution & Production Printing Group – Field Service of Canon Hongkong.

Photo 3: Ms. Clara Tsui, Senior Supervisor of Customer Delight Department, Business Imaging Solution & Production Printing Group of Canon Hongkong (centre), received the Individual Bronze Award (Field & Special Service) at the ceremony.

Photo 4: Mr. Steve Chow, Manager of Training & Service Advancement Department, Consumer Imaging & Information Group of Canon Hongkong (first left), received the Individual Merit Award (Internal Support Service) at the ceremony.

Photo 5, 6, 7: Canon Customer Care Center & Image Square works to provide all-rounded and one-stop services, including but not limited to trial & touch of consumer imaging products, repair service and technical supports.

Photo 8, 9: The Field Service team of Business Imaging Solution & Production Printing Group offers a full spectrum of on-site after-sales services, including technical support, system check and maintenance for Canon’s business imaging products.