Standard Warranty
Accidental Protection
Warranty Registration Procedure
Claims Procedure
Important note
Terms and Conditions
Back to EOS 400D
  Scope of Protection EOS 400D Similar products of other brands
Warranty
any defect in the EOS 400D camera that arises and that is covered by the Warranty in the 2-Year Supreme Protection Plan
Accidental Protection
Accidental Damage
Fire
Flooding
Lightning
Burglary / Robbery*1
  *1 Customers must submit the police report for proof
 
  • Customers who purchase EOS 400D camera can enjoy an extension of standard warranty period to two years, for any defect in the EOS 400D camera that arises and that is covered by the Warranty in the 2-Year Supreme Protection Plan.
 
"Accidental Damage Repair Plan"
  • If the damage to the EOS 400D camera is covered by the Accidental Damage Repair or Replacement Plan, and the EOS 400D camera can be repaired by Canon in a cost-effective manner, then Canon will provide repair services for a repair fee of not more than HK$400.
"Accidental Damage Replacement Plan"
  • i. If the damage to, or robbery or burglary of, the EOS 400D camera is covered by the Accidental Damage Repair or Replacement Plan, and occurs in the first year of the Warranty Period, Canon will offer to sell the customer a replacement camera at a discounted price of only HK$800.
  • ii. If the damage to, or theft or robbery of, the EOS 400D camera is covered by the Accidental Damage Repair or Replacement Plan, and occurs in the second year of the Warranty Period, Canon will offer to sell the customer a replacement camera at a price that is 50% of the replacement camera's original list price (as determined by Canon).
*2 Customers are entitled to avail of either maintenance or discount purchase, and can enjoy these services only once.
 

In order for the Warranty and the Accidental Damage Repair or Replacement Plan to be valid;

  1. The customer must register his EOS 400D camera online at www.canon.com.hk within 14 days of the date of purchase of the EOS 400D camera.
  2. Once Canon has received the duly completed online warranty registration, Canon will send the customer a confirmation letter (the "Confirmation"), after which the Warranty and the Accidental Damage Repair or Replacement Plan will be valid for the EOS 400D camera specified therein. If customers do not receive the confirmation letter in two weeks after submitting the Warranty Registration Card, please call at 3191-2333 for enquiry.

Note: If customers do not receive the confirmation letter in two weeks after online warranty registration, please call at 3191-2333 for enquiry.

 

If the EOS 400D camera requires repair or replacement under the Accidental Damage Repair or Replacement Plan, the customer must notify Canon by submitting a 'Repair or Replacement Request Form' (available from Canon upon request). The Repair or Replacement Request Form and supporting documents must be submitted to Canon within fifteen (15) days of the date upon which the customer discovers that the damage, destruction or theft (due to Burglary / Robbery) has occurred, and in any event not later than thirty (30) days after the expiry of the Warranty Period. The Repair or Replacement Request Form must be signed and submitted by the person whose name is on the online warranty registration for the EOS 400D camera (or, if the person named in the Online Warranty Registration is a company, by a nominated representative as specified in an authorisation letter from that company). If requested by Canon, that person (or its nominated representative in the case of a company) must present his or her Hong Kong identity card (or other identification document) to Canon for verification.

The Repair or Replacement Request Form must be accompanied by:-

i. The original Purchase Record Card for the EOS 400D camera, together with the original confirmation letter sent to you by Canon;
ii. The original receipt for the EOS 400D camera;
iii. The EOS 400D camera (if available); and
iv. A signed Police report, if the EOS 400D camera has been damaged, destroyed or loss as a result of a burglary or robbery.
 
- This Warranty and the Accidental Damage Repair or Replacement Plan only applies to EOS 400D cameras purchased in Hong Kong SAR.
- The Warranty and the Accidental Damage Repair or Replacement Plan does not cover any lens purchased together with the EOS 400D camera (whether as part of a kit or otherwise).
- This page is intended for information purposes only, and does not constitute a warranty or any other form of representation or protection by Canon to customers. The terms and conditions of the Warranty and the Accidental Damage Repair or Replacement Plan are fully and solely set out in the 2-Year Supreme Protection Plan document enclosed with the packaging of the EOS 400D camera.
- In case of any dispute regarding the Warranty and the Accidental Damage Repair or Replacement Plan, the decision of Canon shall be final.

Please read the terms and conditions of "2-Year Supreme Protection Plan"