|1.||What is Total Guarantee (TG) Service?|
|Any purchase of selected model of our copier, you can enjoy our maintenance service in relation to the machine. These services shall cover the provision of such labor or spare parts as Canon deems necessary to maintain the machine in reasonable working order and attendances in relation to any breakdowns of the machine at the place of installation.|
|2.||How do I place a service call?|
|There are two ways to place a service call:
|3.||How do I report copier meter?|
|There are several ways to report the meter reading:
Download the form
|4.||When do I need to report copier meter?|
|You shall report copier meter reading to us on or before 20th of each month.|
|5.||How do I make a payment?|
|6.||If my machine is currently not under maintenance and I would like to join the Total Guarantee Service or repair by technician based on a per call basis, what should I do?|
|If your machine is a TG copier, you should contact our customer service hotline 3191-2323. We will prepare the Inspection quotation to you to inspect your machine and confirm the condition. Moreover, parts replacement quotation will be given if the machine needs to be replaced spare parts. If the machine is confirmed to be under serviceable condition, we will proceed to signing the maintenance letter accordingly (for the customer would like to join our maintenance scheme only).|
|7.||How much does it cost if my machine has been expired?|
|8.||If my company address/machine location has been changed, what should I do?|
|Please prepare a removal notice or download the form here about
change of new company address/new machine location before 7 business
days' from your removal with authorized signature and company chop.
Simply fax it to our BIS Customer Service Department at 2369-3884
or 2739-3600. We will update your record accordingly.
We will sent the document to you later.
Download the form
|9.||What should I do if change of the machine ownership?|
|If you have sold or disposed your office machines, it is necessary
to inform us to discontinue any valid service agreement with your
company. You should notify us one month in advance about the change
of ownership. Please note that you are liable to pay all the outstanding
charges before we accept your written notification. We only accept
change of ownership requests in writing.
For the new owner, please fax your company information in writing together with a copy of Business Registration Certificate. We will prepare the Inspection quotation to the new owner to inspect the machine and confirm the condition. If the machine is confirmed to be under serviceable condition, a new service agreement has to be signed with the new owner for continuation of the maintenance service.