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Product Notice

To: Users of the HF M31, HF M32 and HF M300 Digital Camcorders
2011-MAY-17


Thank you for using Canon products.

We have discovered that when using the HF M31, HF M32 and HF M300 digital camcorders for shooting video, a low temperature burn may occur depending on the way the camcorder is held and how long it is held. We would like to convey the details and our service policy.

We offer our sincerest apologies to customers who have been inconvenienced by this problem. Please be assured that we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon

While shooting video, as the temperature of the camcorder rises, heat is transmitted to the screw that is positioned between the MIC and AV/OUT terminals. If skin comes in contact with the screw during long periods of shooting, a low temperature burn may result.

When the LCD monitor is open

Enlarged

 

 Screw

Affected Product

HF M31, HF M32 and HF M300 Digital Camcorders

Solution
Users should not touch the screw when shooting video for long periods of time.

Furthermore, a protection cushion that covers the screw will be provided to users free-of-charge in order to prevent direct contact with the skin.

  

Countermeasure:

Apply a protection cushion to the 

 section.

For any inquiries regarding this matter, please contact our customer service hotline.
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