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Product Notice

To Users of the Canon EOS 6D Digital SLR Camera
2012-DEC-13

Posted on: 6 December 2012

Updated on: 13 December 2012

To Users of the Canon EOS 6D Digital SLR Camera

 

Thank you for using Canon products.

Phenomenon

We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR cameras from being played back on YouTube.

Affected Products

EOS 6D Digital SLR Camera

Market Support

Firmware Version 1.1.2 includes the countermeasures addressing the phenomenon. The new Firmware Version 1.1.2 can be downloaded by clicking the following link.

Windows
http://support-hk.canon-asia.com/contents/HK/EN/0400068102.html
Mac
http://support-hk.canon-asia.com/contents/HK/EN/0400068402.html

Movies shot when the camera was running firmware version 1.0.9 cannot be played back on YouTube, even after the firmware has been updated to 1.1.2. In order to playback these movies on YouTube (movies captured when the camera was running firmware version 1.0.9) please follow the instructions below.

  1. Download the movie file(s) from the EOS 6D camera to your computer.
  2. Start ImageBrowser EX, an application bundled with the EOS 6D.
  3. After selecting the movie file(s) to be uploaded, select [Edit Movies] in the [Edit] tab from the menu bar of ImageBrowser EX.
  4. "MovieEdit Task" will start. Save the movie using the [Save] menu on the screen.
  5. Upload the saved movie to YouTube.
  6. The movie can be played back on YouTube.

Contact Information for Inquiries

For questions about this matter, please contact our Customer Service Hotline.

 
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