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Product Notice

To MG3570 Users
2014-JUL-03

Posted on: 3 July 2014

 

To MG3570 Users

Thank you for using Canon products.

We have identified a phenomenon in which PIXMA MG3570 does not turn on in some instances.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.

Phenomenon
The printer does not turn on when you press the ON button.

Affected Models

PIXMA MG3570 Black model:   The printer serial number is KJFA0001 or later and the firmware version is 1.041.
  If your printer’s firmware version is 1.020, 1.030 or 1.040, the phenomenon does not occur.
PIXMA MG3570 White model: The printer serial number is KJFT0001 or later and the firmware version is 1.041.
  If your printer’s firmware version is 1.020, 1.030 or 1.040, the phenomenon does not occur.
PIXMA MG3570 Red model: The printer serial number is KJGF0001 or later and the firmware version is 1.041.
  If your printer’s firmware version is 1.020, 1.030 or 1.040, the phenomenon does not occur.

< How to know the serial number >
The serial number label is attached to the right back of the printer (the red-circled location in the photo below).

< How to know the firmware version >
The firmware version is given in the Nozzle Check Pattern printing.
For how to print the Nozzle Check Pattern, please refer here!

Support
As a temporary solution, unplug the printer power cord, wait for about two minutes or longer, and then plug it in again. The printer will be turned on when you press the ON button.
After the printer is turned on, upgrade the firmware to version 1.051 by downloading it from the download site.

If you see the message below when you attempt to upgrade the firmware, click OK to close the message.
Your printer does not need to be upgraded.

Only when your printer’s serial number and firmware version fall into the affected units listed above, your printer needs the upgrade.

For questions about this matter, please contact our Customer Service Hotline.

 
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