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Product Notice

To Users of EOS-1D X Mark II EOS Camera (Image corruption with some SanDisk CFast cards)
2016-JUN-28

Updated on: 7 July 2016
Posted on: 28 June 2016

 

To Users of EOS-1D X Mark II EOS Camera
(Image corruption with some SanDisk CFast cards)

Thank you for using Canon products.

It has been confirmed that when shooting still images with the EOS-1D X Mark II digital SLR camera launched in April 2016 with SanDisk CFast cards, the following phenomenon will occur.

Phenomenon
If a SanDisk CFast card is inserted into the camera or a card reader, the bottom part of still images recorded may be corrupted.

This phenomenon is confirmed in images recorded in both the RAW and JPEG formats.
In the RAW file, the image corruption may appear in the bottom right corner of the image.
In the JPEG file, the image corruption may appear in the lower third area of the image.

Please Note:
Movie recording is not affected by this phenomenon.
Still images or movies recorded to CF cards are not affected by this phenomenon.

Cause
This phenomenon is caused by SanDisk CFast cards. The camera does not cause this phenomenon.

Affected Products
SanDisk CFast cards.

Image corruption may be experienced with the cards listed below:
The “xxx” at the end of the product number varies depending on the sales region
(x presents any numbers).
SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxx)
SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxx)
SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxxA)
SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxxA)
SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxxB)
SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxxB)

Market Support
To prevent the occurrence of this phenomenon, camera firmware is now available on the Web for a download service. This firmware can be downloaded from Canon’s Web site.

<Cautions in the Use of SanDisk CFast Cards>

Please note that when using the SanDisk CFast cards listed below with the EOS-1D X Mark II, the bottom part of still photos may become corrupted.

● Affected CFast Cards
- SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxx)
- SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxx)
- SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxxA)
- SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxxA)
- SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxxB)
- SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxxB)
*The “xxx” at the end of the product number varies depending on the sales region.

When using the affected CFast cards with the EOS-1D X Mark II, follow the steps below.
1: Check whether the firmware version of the EOS-1D X Mark II is Version 1.0.2 or later.
If the firmware version of the camera is Version 1.0.0, update the firmware to Version 1.0.2 or later.
2: Format the affected CFast card with the EOS-1D X Mark II with firmware version 1.0.2 or later.

Note that when using a CFast card formatted according to the above step 2, the following operations will take place.
• An “ImgSaver.bin” file of several MB in capacity will be created in the “MISC” folder on the card. Do not move or delete the folder or the file on the card.
• When opening the card slot cover, the access lamp may remain lit or blink for a longer duration.
Remove the card only after having confirmed that the access lamp is off. When the access lamp is lit or blinking, recording to the card is in progress.
Never perform the operations below when the access lamp is lit or blinking as doing so may result in corrupted image data or may cause damage to the card or the camera.
    - Removing the card
    - Removing the battery pack
    - Applying vibration or shock to the camera
    - Unplugging and replugging the power cord (when using the separately-sold household power outlet accessories)

When using SanDisk CFast cards, to fully utilize the card performance, use the refresh tool provided by SanDisk before formatting the card with a camera with the above step 1 applied.

Refresh tool: http://kb.sandisk.com/app/answers/detail/a_id/17370

In addition, if an affected SanDisk CFast card has already been formatted with a computer or another device, please format the card again with a camera with the above step 1 applied.


Q&A Section:

About the “Refresh Tool” of SanDisk cards:

Q1: Whenever the camera is used to format a SanDisk CFast card, is it mandatory to use the refresh tool? If the refresh tool is not used, will the bottom part of still images become corrupted?

A1: The refresh tool is not related to image corruption that appears at the bottom part of still images. We are informing users about this tool as SanDisk recommends regular use of the refresh tool when using SanDisk CFast cards. For details about the use of the refresh tool, please inquire with SanDisk.

Q2: How often does the refresh tool have to be used?

A2: For details about use frequency, and the use of the refresh tool, please inquire with SanDisk.

Q3: What will happen to camera operations if I continue using a SanDisk CFast card without using the refresh tool?

A3: The speed for continuous data writing may decrease. If the data writing speed seems to have decreased during high-speed continuous shooting, please try to use the refresh tool to alleviate the problem. For any other technical questions concerning CFast cards, please inquire with SanDisk.


Contact Information for Inquiries
For questions about this matter, please contact our Customer Service Hotline.

SANDISK GLOBAL CUSTOMER CARE
https://www.sandisk.com/about/contact/customer-care
E-mail:Support@sandisk.com


Hotline Enquiry Hours
Customer Care Center Address and Opening Hours
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