Hi Guest | Login or Register
ENG
ENG 中文

Product Notice

To Users of the IXUS 175 Compact Digital Camera
2016-NOV-16

Posted on: 16 November 2016

 

 

To Users of the IXUS 175 Compact Digital Camera

Thank you for using Canon products.

In rare cases, the AF function on some IXUS 175 compact digital cameras may not operate properly and focus may not be achieved. Customer support for this phenomenon is described below.

We take great pride in the quality and performance of our products. We offer our sincerest apologies to any customers who may be inconvenienced.

Phenomenon

In rare cases, when shooting still images or movies with the IXUS 175 compact digital camera, the AF function on the camera does not operate properly, and focus is not achieved in the captured image or movie, even if the AF frame is displayed.

Affected Products

Only some IXUS 175 compact digital cameras are affected by this phenomenon.

The phenomenon may occur in cameras whose first two digits in its serial number are “11”, “12” ,“21”,“22”,”23” or”24”.
(Examples of serial numbers for cameras that may be affected:
“11xxxxxxxxxx” “12xxxxxxxxx” “21xxxxxxxxxx” “22xxxxxxxxxx” “23xxxxxxxxxx” “24xxxxxxxxxxx”
(‘x’ can be any number)).

 



If the camera has a black marking on the inside of the battery cover, as shown in the image below, this indicates that your camera has been checked and the issue has been corrected.



Market Support

If the camera meets the serial number criteria listed above and does not have a black marking on the inside of the battery cover, and if the phenomenon occurs and is confirmed by us, we will repair the unit free of charge. If you own one of the affected cameras, please contact our Customer Care Center.


Contact Information for Inquiries


For questions about this matter, please contact our Customer Service Hotline.


Hotline Enquiry Hours
Customer Care Center Address and Opening Hours
Back