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Product Notice

EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras Workaround for Malfunction During Use of VPG130-compatible CFast Card
2017-APR-20

Posted on 20 April 2017

 
EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras
Workaround for Malfunction During Use of VPG130 CFast Card
 

Thank you for using Canon products.

For EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras equipped with firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG 130 CFast card is used simultaneously with a non VPG130 CFast card.

We are currently making preparations to correct this phenomenon with the release of a firmware update in mid-May. In the meantime, please use the method described in the workaround below.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.

Phenomenon
When a VPG130 CFast card is used simultaneously with a non VPG130 CFast card the camera may freeze. If the camera freezes, even if the live view image is displayed, all buttons and switches, including the POWER switch, will no longer respond, and the footage will not be recorded on the cards. (The time code and the recording indicator may continue to work.)
The camera can be released from the freeze condition by detaching it from the power supply (or removing the battery).

<The logo mark of VPG130 CFast cards>


Workaround
UIf you experience this phenomenon please follow the steps below:

  1. Detach the camera from the power supply or remove the battery.
  2. Remove both CFast cards from the card slots.
  3. Use two of the same type of CFast cards: Either VPG130 or non VPG130.
Note: If there is only one CFast card inserted, you may continue use with no issues.

Affected Products
EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras (with Firmware V1.0.6.1.00).


Market Support
We are planning to release updated firmware in mid-May 2017.

Contact Information for Inquiries
For questions about this matter, please contact our Customer Service Hotline.

 
Hotline Enquiry Hours
Customer Care Center Address and Opening Hours
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