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Product Notice

EOS C300 Mark II / EOS C300 Mark II PL Digital Cinema Cameras - Notice Regarding Malfunction during Use of VPG130 CFast Card
2017-APR-20

Updated on 16 May 2017
Posted on 20 April 2017

 
EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras
Notice Regarding Malfunction During Use of VPG130 CFast Card
 

Thank you for using Canon products.

For EOS C300 Mark II / EOS C300 Mark II PL Digital Cinema Cameras equipped with firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG 130 CFast card is used simultaneously with a non VPG130 CFast card.

Link to the Firmware resolving this phenomenon is available below.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.

Phenomenon
When a VPG130 CFast card is used simultaneously with a non VPG130 CFast card the camera may freeze. If the camera freezes, even if the live view image is displayed, all buttons and switches, including the POWER switch, will no longer respond, and the footage will not be recorded on the cards. (The time code and the recording indicator may continue to work.)
The camera can be released from the freeze condition by detaching it from the power supply (or removing the battery).

<The logo mark of VPG130 CFast cards>


Affected Products
EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras (with Firmware V1.0.6.1.00).


Market Support
Firmware Version 1.0.7.1.00 (or later) resolves this phenomenon.
Download Firmware Version 1.0.7.1.00 [Windows] / [Mac OS X]

Contact Information for Inquiries
For questions about this matter, please contact our Customer Service Hotline.

 
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