Hi Guest | Login or Register
ENG
ENG 中文

Product Notice

To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras
2018-MAY-08

Posted on: 8 May 2018

 
To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras
 

Thank you for using Canon products.

We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon in which the focus may not be achieved during AF shooting. Firmware which addresses this phenomenon is available for download below.

We would like to offer our sincere apologies to users who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence.


Phenomenon

When using this lens with some camera models*1 and performing AF shooting from approximately 3m, the subject may not be in focus in some occasions.

*1Camera models:
EOS-1D X Mark II, EOS-1D X, EOS-1D C,
EOS 5Ds, EOS 5Ds R, EOS 5D Mark IV, EOS 5D Mark III



Affected Product

EF 200-400mm f/4L IS USM Extender 1.4x lenses with Firmware Version 1.0.0 are affected.

(The firmware version of the lens can be checked from the camera’s menu.)


Customer Support

Customers who own one of the affected camera models above, or one of the cameras*2 that can be used for the lens’ firmware update can download the latest firmware version and then perform the lens’ firmware update using the camera.

The Firmware file can be downloaded from the link below:

Download Page


*2As of May 2018, the firmware update can be used for the following camera models listed below. Please note that EOS M camera models require an adapter EF-EOS M to connect to the EF 200-400mm f/4L IS USM Extender 1.4x lens:
EOS-1D X Mark II, EOS-1D X, EOS-1D C, EOS 5Ds, EOS 5DsR, EOS 5D Mark IV, EOS 5D Mark III, EOS 6D Mark II, EOS 6D, EOS 7D Mark II, EOS 80D, EOS 70D, EOS 800D, EOS 200D, 750D, EOS 700D, EOS 100D, EOS 650D, EOS M6, EOS M5, EOS M3, EOS M2, EOS M, EOS M100, EOS M50, EOS M10.



Contact Information for Inquiries:
For questions about this matter, please contact our Customer Service Hotline.

Back