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TERMS AND CONDITIONS OF SALE, REDEMPTION & USE OF E-COUPONS


Important Notice

These terms and conditions will apply when you access our website to use our on-line ordering service for the purchase or redemption of any goods from or use of e-Coupons of Canon Hongkong Company Limited. Before proceeding to place an order, we ask that you read and accept these terms and conditions. Please note that all sales, purchases and redemptions made through our on-line ordering service are subject to the laws of Hong Kong SAR and are deemed to take place in the Hong Kong SAR. We only ship to limited destinations in the Hong Kong SAR. We do not ship or deliver any goods or products outside of the Hong Kong SAR. Further, our on-line ordering service extends only to Hong Kong or Macau residents, and we will only accept orders from persons who are resident in the Hong Kong or Macau SAR.

If you do not agree to and accept these terms and conditions, then you must not use our ordering services. If, however, you agree to and accept these term and conditions unconditionally, you will be given the opportunity to click on the box beside the words "I confirm that I have read, and hereby accept and agree, the Terms and Conditions of Sale" before submitting your order, and you will then be able to place an order with us to which these terms and conditions will apply.

These terms and conditions do not affect your statutory rights.


1. Basis of the Sale
    
  1.1

We shall sell and you shall purchase, in Hong Kong, such goods ("the Goods") as you may order from us by means of an electronic on-line order submitted through this website (a " Purchase Order"), provided always that your Purchase Order has been accepted by us in accordance with Clause 2.1, and subject always to these terms and conditions.

These terms and conditions shall govern any contract between us for the sale and purchase of Goods to the exclusion of any other terms and conditions subject to which any Purchase Order is made or purported to be made by you.

        
  1.2
By placing a Purchase Order, you hereby:-
       
    1.2.1 warrant and represent that you are resident in the Hong Kong/Macau SAR; and
       
    1.2.2 warrant and represent that the name on your Hong Kong or Macau identity card / passport is the same as the name on the credit card you have used (if applicable) when placing a Purchase Order with us;
       
    1.2.3 Warrant and represent that you are the owner of any electronic coupon, which is honoured by us (“e-Coupons”), that you have used (if applicable) when placing a Purchase Order with us;
       
    1.2.4 warrant and represent that the details of your Hong Kong or Macau identity card / passport correspond with the relevant details you have submitted when placing the Purchase Order with us; and
       
    1.2.5 agree and undertake that you shall not (whether directly or indirectly and whether alone or together with any third party), resell or supply the Goods (or any part thereof) outside the territory of the Hong Kong SAR, or resell or supply the Goods (or any part thereof) to any person in the Hong Kong SAR which you know or have reason to believe may resell or supply the Goods (whether directly or indirectly) outside the Hong Kong SAR.
       
2. Placing a Purchase Order
       
  2.1 At the end of the order form you will be required to click the button marked "CONFIRM" to indicate that you wish to submit your Purchase Order. This will be your offer to purchase the Goods which are the subject of the Purchase Order.
       
  2.2 Once you have submitted your Purchase Order, our computer will check your Purchase Order against our inventory of currently available goods.
       
  2.3 If all the Goods specified in your Purchase Order are currently available, you will be required to enter your credit card and/or e-Coupon details to complete your Purchase Order. We will then send you by e-mail a confirmation of acceptance (the "Purchase Order Acceptance") in respect of all such Goods.
       
  2.4 If only some of the Goods specified in your Purchase Order are currently available, then your Purchase Order will not be accepted, and the Goods specified in your Purchase Order will be reserved or you and dealt with in accordance with Clause 2.6.
       
  2.5 If none of the Goods specified in your Purchase Order are currently available, then your Purchase Order will not be accepted, and the Goods specified in your Purchase Order will be reserved for you and dealt with in accordance with Clause 2.6.
       
  2.6

If any Goods specified in your Purchase Order are not currently available, then they will be reserved for you (the "Reserved Goods"). We will endeavour to obtain the Reserved Goods for you as soon as possible.

Once we have obtained the Reserved Goods, we will notify you by email or contact you by telephone, and you will be invited to revise and re-submit your Purchase Order for the said Reserved Goods. Any such Purchase Order must be submitted by you through this Website within five (5) days of our email notification to you that the Reserved Goods are available, failing which we will presume that you do not wish to proceed with your Purchase Order, and we will cease holding the Reserved Goods for you and be under no further obligation to you in respect of the same.

       
  2.7 Notwithstanding any of the provisions of Clauses 2.1 to 2.6, a legally binding contract between us for the sale of any Goods specified in your Purchase Order ("the Contract") will not be formed unless and until you have received our Purchase Order Acceptance in respect of such Goods.
       
  2.8 You shall be responsible to us for ensuring the accuracy of the terms of any Purchase Order (including any applicable specification) submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
       
  2.9 The quantity and description of and any specification for the Goods shall be those set out in the Purchase Order Acceptance.
       
  2.10 These terms and conditions shall, for the purposes of your Purchase Order, override and apply to the exclusion of any contrary or inconsistent terms or conditions published by us on any medium or appearing on this website.
       
  2.11 Any typographical, clerical or other error or omission in this website, any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction at any time without any liability on our part.
       
3. Basis of Redemption Orders
       
  3.1 You may redeem, in Hong Kong, selected Canon products (“the Redemption Goods”) by using any Loyalty Points which you may have in your account with us or purchase Canon products at a special price with the use of Loyalty Points in your account with us through an electronic on-line order submitted through this Website (an “Redemption Order”) provided always that your Redemption Order has been accepted by us in accordance with Clause 4.4, and subject always to these terms and conditions.
       
  3.2 The warranties, representations, undertakings and agreements set out in Clause 1.2 above shall apply to Redemption Orders and Redemption Goods.
       
  3.3 We shall have the sole and absolute right and discretion to determine and decide which products of Canon can be subject to redemption. Redemption Goods are exhaustively listed on this website, may be changed from time to time, are subject to availability and are offered on a first come first served basis. We do not provide any warranty, representation or guarantee that any Redemption Goods or any particular product of Canon will be available for redemption at any particular date or time. In the event of discontinuation or unavailability of any Redemption Goods, we shall have the right to substitute the same with alternative product(s) of similar value and function.
       
  3.4 We shall have the sole and absolute right to reject any redemption request and/or cancel or forfeit any Loyalty Points which you may have in your account with us, including without limitation when there is any breach by you of any of the terms and conditions herein or if we have reasons to believe that your use of Loyalty Points may involve any fraud, illegality or unauthorised acts.
       
  3.5 Except the limited warranties provided under Clause 11 hereunder, you accept and acknowledge that we do not provide any representation or warranty of whatsoever nature (including without limitation service warranties) in connection with Redemption Goods.
       
4. Placing a Redemption Order
       
  4.1 At the end of the redemption order form you will be required to click the button marked “I want” to indicate that you wish to submit a Redemption Order. This will be your offer to redeem (whether with or without any purchase element) the Redemption Goods which are the subject of the Redemption Order.
       
  4.2 All Redemption Orders are subject to sufficiency of Loyalty Points in your online account with us. You can check your accumulated Loyalty Points from your online account with us. In the event of insufficient Loyalty Points, the Redemption Order will not be accepted.
       
  4.3 If the Redemption Order involves payment, you will be required to enter your credit card details or confirm that you will use e-Coupons to complete your Order. The required Loyalty Points and payment will then be respectively debited from your account with us and in accordance with your payment provided to us.
       
  4.4 Redemption Orders are further subject to our acceptance, notwithstanding your provision of your credit card and/or e-Coupon details to us and/or sufficiency of Loyalty Points. If your Redemption Order is successful and accepted, we will send to you a written notification by electronic mail (“Redemption Order Acceptance”).
       
  4.5 Confirmed Redemption Orders can neither be changed nor cancelled. When a Redemption Order is accepted, details of the Redemption Order will be shown on your online account.
       
  4.6 You shall be responsible to us for ensuring the accuracy of the terms of any Redemption Order (including any applicable specification) submitted by you, and for giving us any necessary information relating to the Redemption Goods to enable us to process your Redemption Order.
       
  4.7 The quantity and description of and any specification for the Redemption Goods shall be those set out in the Redemption Order Acceptance.
       
  4.8 Clauses 2.10 and 2.11 shall also apply to Redemption Orders.
       
5. The On-Line Ordering Service
       
  5.1 We will collect and use the information which you give to us in your Purchase Order and/or Redemption Order (collectively “Orders”) in accordance with this Clause 5.1, and by giving us this information, you consent to our use of such information as set out herein. The information which you have provided to us will at all times be governed by the terms of the Personal Data (Privacy) Ordinance ("the Ordinance"). Please note the following:-
       
    5.1.1 The personal data supplied by you will be used for the purposes of (i) providing you with the Goods and/or Redemption Goods in accordance with your Orders; (ii) maintaining our records relating to you and your Goods, in order that we may provide maintenance, guarantee and other services to you; (iii) sending you information relevant to your Goods and advertising and promotional materials; (iv) determining the amount of any indebtedness owed to or by you; (v) collecting any amounts outstanding from you; and/or (vi) any purposes relating to any of the foregoing.
       
    5.1.2 Data held by us relating to you will be kept confidential, but we may from time to time provide such information to (i) any governmental or statutory authorities; (ii) our parent company or any other company forming part of the Canon group, and/or (iii) any other person under a duty of confidentiality to us.
       
    5.1.3

Under and in accordance with the terms of the Ordinance, you have the right to (i) check whether we hold data about you and your right of access to such data; (ii) require us to correct any data relating to you which is inaccurate; (iii) ascertain our policies and practices in relation to data and to be informed of the kind of personal data held by us. In accordance with the terms of the Ordinance, we have a right to charge a reasonable fee for the processing of any data access request. If you have any requests for access to data or for the correction of data, or if you would like any further information regarding our policies and practices or the kinds of data held by us, kindly address your enquiries to:-

The Personal Data Officer

Canon Hongkong Company Limited
19th Floor, The Metropolis Tower,
10 Metropolis Drive,
Hunghom,
Kowloon.

Fax: 2428 3963

       
    5.1.4 Nothing in this Clause shall limit the rights of any person under the Ordinance.
       
  5.2 All Contracts between you and us for the sale and purchase of Goods, redemption of Redemption Goods, use of e-Coupons and all other use of this website, shall be governed by and construed in accordance with the laws of the Hong Kong SAR, and you hereby agree to submit to the non-exclusive jurisdiction of the Courts of the Hong Kong SAR for all purposes relating thereto.
       
  5.3 Any advice or recommendation given by us to you on this website as to the storage, application or use of the Goods or Redemption Goods shall be followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advice or recommendation.
       
6. Payment
       
  6.1 Payment shall be made at the point of Orders using the following accepted credit cards: Mastercard, Visa, PPS or by e-Coupons.
       
  6.2 The purchase price of the Goods / Redemption Goods (if any) ("the Price") shall be the price set out in the Order Acceptance or Redemption Order Acceptance, as the case may be. Notwithstanding the foregoing, we reserve the right, by giving notice to you at any time before delivery of the Goods or making the Redemption Goods available for collection, to increase the Price to reflect any increase in the cost to us of manufacturing or supplying the Goods / Redemption Goods which is due to any factor beyond our control (including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods / Redemption Goods which is requested by you, or any delay of your instructions or your failure to give us adequate information or instructions.
       
7. Risk and Property
       
  7.1 Risk of damage to or loss of the Goods / Redemption Goods shall pass to you at the time when the same are collected by you or despatched from our premises (as the case may be).
       
  7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received payment in full of the Price.
       
8. Delivery for Purchase Orders
       
  8.1 In your Purchase Order, you must specify whether you wish to collect the Goods from our premises or to have the Goods delivered to you at a specified address in the Hong Kong SAR within the Delivery Zone (the "Delivery Address"). In our Purchase Order Acceptance, we shall confirm whether the Goods shall be collected by you from our premises, or delivered to you at the Delivery Address (not applicable to the Consumable Express Order).
       
  8.2 Delivery of the Goods shall be made, in accordance with Clause 8.1, either by you collecting the Goods from our premises (as specified in the Purchase Order Acceptance) at any time after we have notified you by email that the Goods are available for collection, or by us delivering (or arranging for the delivery of) the Goods to the Delivery Address. The Goods will be available for collection by you from our premises, will be delivered to you, as the case may be, on such date as we shall notify to you by email or by telephone ("the Delivery Date").You shall make all arrangements necessary to take delivery of the Goods whenever we notify you that the Goods are ready for collection, or whenever the Goods are tendered for delivery by us, as the case may be.
       
  8.3 The Goods shall only be delivered to you if (not applicable to Consumable Express order):
       
    8.3.1 you produce, or procure to be produced, your Hong Kong identity card / passport and the credit card you used when placing an Order with us to our representatives prior to collection of the Goods from our premises or upon delivery of the Goods to the Delivery Address (as the case may be);
       
    8.3.2 the details of the Hong Kong identity card / passport presented to our representatives correspond with the relevant details you have submitted when placing the Purchase Order with us;
       
    8.3.3 the name on your Hong Kong identity card / passport is the same as the name you have represented to us is the name on the credit card you used when placing the Purchase Order with us; and
       
    8.3.4

if you have requested another person to collect the Goods for you, that person produces (in addition to the items referred to in Clause 6.3.1):

(i) an authority signed and dated by you giving the name and Hong Kong identity card / passport number of the person you have authorised and confirming that he may collect the Goods for you; and

(ii) his Hong Kong identity card / passport

to our representatives prior to collection of the Goods from our premises or upon delivery of the Goods to the Delivery Address (as the case may be).

Your failure to produce, or procure to be produced, your Hong Kong identity card or the relevant credit card to our representatives, or the occurrence of any material difference between the relevant details of your Hong Kong identity card or credit card and the details you submitted when placing the Purchase Order with us, shall be a material breach by you of the Contract for the sale and purchase of the Goods.

       
  8.4

Except the Consumable Express order, if the aggregate Price of all Goods in your Order is HK$1,000 (one thousand Hong Kong dollars) or more and the delivery area in your Purchase Order is within the Delivery Zone, we shall deliver such Goods to you free of charge (if delivery is required by you). If the aggregate Price of all Goods in your Purchase Order is less than HK$1,000 (one thousand Hong Kong dollars) and the delivery area in your Purchase Order is within the Delivery Zone, then we shall charge you a delivery charge (in addition to the Price) of HK$45.00 (forty-five Hong Kong dollars) per Purchase Order (if delivery is required by you).

For the Consumable Express order, if the aggregate Price of all Goods in your Order is HK$100 (one hundred Hong Kong dollars) or more and the delivery area in your Order is within the Delivery Zone, we shall deliver such Goods to you free of charge. If the aggregate Price of all Goods in your Purchase Order is less than HK$100 (one hundred Hong Kong dollars) and the delivery area in your Purchase Order is within the Delivery Zone, then we shall charge you a delivery charge (in addition to the Price) of HK$10.00 (ten Hong Kong dollars) per Purchase Order.

       
  8.5 We will arrange for the Goods to be available for collection or despatched to you (as the case may be) only after we have received payment in full of the Price and any additional costs including delivery charges (if applicable).
       
  8.6 We aim to make the Goods available for collection or to despatch the Goods to you (as the case may be) within twenty-four (24) hours of receiving your Purchase Order and we will use our reasonable endeavours to ensure that the Delivery Date (as notified by us to you) will be not more than seven (7) days after the date upon which we receive your Purchase Order (Not applied to the Consumable Express order). If, for any reason, we are unable to deliver the Goods to you by the Delivery Date, we shall be entitled to revise the Delivery Date, in which case we shall notify you as soon as possible by e-mail or by telephone of the revised Delivery Date.
       
  8.7 We shall not be liable, in any way whatsoever, for any delay (howsoever caused) in delivery of the Goods after any specified Delivery Date (whether or not the same has been notified or confirmed to you), and further, the Goods may be delivered by us in advance of the Delivery Date upon giving reasonable notice to you. Punctual delivery of the Goods on the Delivery Date shall not be of the essence, unless previously agreed by us in writing. You are bound to accept delivery of the Goods, or any portion thereof, notwithstanding that the Goods are not delivered on the Delivery Date.
       
  8.8 If you fail to take delivery of the Goods within thirty (30) days of the Delivery Date,
or if you fail to give us adequate or accurate delivery instructions, then, without prejudice to any other right or remedy available to us, we may :
       
    8.8.1 store the Goods until actual delivery and charge you for the reasonable costs
(including insurance) of storage; or
       
    8.8.2 cancel your Purchase Order and charge you for any additional expenses incurred by us as a result of such inadequacy or inaccuracy or failure to take delivery.
       
  8.9 In the event that the Goods are to be delivered to the Delivery Address, the risk of damage to or loss of the Goods shall pass to you at the time the Goods are delivered. If the Goods are damaged in transit, you must notify us at: shop_canon@chk.canon.com.hk within twenty-four (24) hours of delivery of the Goods to you. Unless we hear from you to the contrary within this period, the Goods will be deemed to have been received by you undamaged.
       
  8.10 We only deliver Goods to Hong Kong Island, Kowloon, New Territories, Lantau Island (Tung Chung and Chek Lap Kok Airport only) (collectively “Delivery Zone”) and we do not deliver Goods to Ma Wan, all outlying islands (except the limited locations at Lantau Island as specified hereinbefore) and any restricted areas, restricted zones or any area the entry or access or which require any permit or license. The Delivery Zone is subject to change from time to time as we in our sole and absolute discretion consider appropriate.
       
9. Collection of Redemption Goods
       
  9.1 Redemption Goods under an accepted Redemption Order will normally be available for collection at our designated service Centers and/or shops seven (7) business days from the date the Redemption Order Acceptance is sent to you. It may however take a longer time before such Redemption Goods can be collected, and the said seven (7) days does not constitute any guarantee from us. We shall not be liable, in any manner whatsoever, for any delay in the availability of the Redemption Goods for collection. You are bound to collect the Redemption Goods, or any portion thereof, notwithstanding that they are only available for collection more than seven (7) days from the date of the Redemption Order Acceptance.
       
  9.2 We will arrange for Redemption Goods to be available for collection only after we have received payment in full of any purchase price required.
       
  9.3 Redemption Goods must be collected from us within thirty (30) days from the date of the Redemption Order Acceptance, unless it took longer than seven (7) days from the date of the Redemption Order Acceptance for the Redemption Goods to be ready for collection, in which case the collection period shall be extended as per the additional waiting time. If you fail to collect the Redemption Goods within the stipulated period, then without prejudice to any other rights or remedies available to us, we may, in our sole and absolute discretion, dispose of or destroy the uncollected Redemption Goods or make the same available for redemption by third parties without any obligation or responsibility to you, including without limitation refund of any purchase price paid or back credit of any Loyalty Points deducted.
       
  9.4 You are required to show and present the Redemption Order Acceptance to our representative when collecting the Redemption Goods.
       
10. Terms and Conditions of Use for e-Coupons
       
  10.1 e-Coupons can only be used at this website, or any such other website(s) which we may designate from time to time, towards the purchase of certain eligible products. e-Coupons cannot be used for any in-store purchase at Canon Image², Canon Pro Solution Hub or at any Customer Care Center.
       
  10.2 e-Coupons have to be used within and will expire after their validation period. No refund or extension will be given for any expired e-Coupons.
       
  10.3 You may check the availability of any e-Coupons which you may have your online account with us.
       
  10.4 e-Coupons cannot be reloaded, resold, exchanged, transferred, assigned, redeemed or converted to cash or applied to any account, except to the extent required by law. e-Coupons cannot be used to purchase new e-Coupons.
       
  10.5 The risk of loss and title of e-Coupons pass shall pass to you at the moment we credit the same into your online account with us. To the furthest extent permitted by law, we disclaim all responsibilities, obligations and liabilities arising from loss of or stolen e-Coupons.
       
  10.6 The use of e-Coupons shall at all times be subject to these Terms and Conditions and our Terms of Use of Website and Privacy Policy, which may be changed from time to time as we consider appropriate.
       
  10.7 Where there is reason to believe that the use of any e-Coupons may involve any fraud, illegality or unauthorised acts, we shall have the right to refuse use of such e-Coupons pending investigations and shall have the right to request payments be made by alternative ways.
       
11. Warranty and Liability
       
  11.1 Subject to the provisions of this Clause 11 and to the other provisions of these terms
and conditions, we warrant that, as at the time of delivery, the Goods / Redemption Goods will be of merchantable quality and fit for any purpose made known to us at the time your Purchase Order and/or Redemption Order is placed, provided that we shall not be liable, in any way whatsoever, to you or to any other person:-
       
    11.1.1 in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions (whether oral or in writing), misuse or alteration or repair of the Goods / Redemption Goods without our prior approval in writing;
       
    11.1.2 under any warranty, condition or guarantee in respect of the Goods (including, but not limited to, the warranty set out in this Clause 11.1) if the Price has not been paid in full by the due date therefor;
       
    11.1.3 under any warranty, condition or guarantee in respect of any Redemption Goods whether or not any price has been paid; or
       
    11.1.4 by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of us, our employees or agents or otherwise) which arise out of or in connection with the supply of the Goods / Redemption Goods, or their use or resale, by you, except as specifically provided in these terms and conditions.
       
  11.2 Any claim by you which is based on any defect in the quality or condition of the Goods / Redemption Goods, or any shortage in quantity of the Goods delivered, shall be notified to us within seven (7) days from the date on which the Goods / Redemption Goods are delivered to you, failing which:-
       
    11.2.1 the Goods shall be deemed to be delivered to you in the quantity agreed between you and us and stated in the Purchase Order; and
       
    11.2.2 the Goods / Redemption Goods shall be deemed to be free of any defect in quality or condition and to correspond to and conform with all specifications set out in the Purchase / Redemption Order; and
       
    11.2.3 you shall be deemed to have waived all rights, and remedies, which you may have in respect of the Goods / Redemption Goods, and shall not be entitled to reject or make any claim, of any nature whatsoever, in respect of the Goods / Redemption Goods; and
       
    11.2.4 we shall not be liable, in any way whatsoever, to you or to any other person, in respect of the quality and condition of the Goods / Redemption Goods or their correspondence, or conformity, with any specification set out in the Purchase / Redemption Order; and
       
    11.2.5 you shall be bound to pay the Price in accordance with the Contract.
       
  11.3 Where you notify us in accordance with Clause 11.2 of any claim in respect of any of the Goods / Redemption Goods on the basis of any defect in the quality or condition of the Goods / Redemption Goods, we shall be entitled, in our sole and absolute discretion, to either :
       
    11.3.1 replace the Goods / Redemption Goods, free of charge to you; or
       
    11.3.2

refund to you such amount as has already been paid by you to us and credit back the loyalty points to your account which has been deducted (if applicable) in respect of the Goods / Redemption Goods;

and our obligations provided in sub-clauses 11.3.1 and 11.3.2 shall be the extent of our liability, and we shall not be liable, in any other way whatsoever, to you, or to any other person, in respect of the Goods / Redemption Goods.

       
  11.4 Any of the Goods / Redemption Goods may be subject to minor colour variations from the digital images which appear on this website. Such variations shall not be deemed to be defects or a breach of the warranty contained in Clause 11.1.
       
  11.5 Any and all conditions and warranties, whether express or implied by statute, common law, trade usage, or otherwise, including warranties of merchantability or of fitness for a particular purpose, and any and all additional damages, compensation or indemnification, other than such conditions, warranties and liability for damages, compensation and indemnity as are expressly provided for in these terms and conditions, are, insofar as permitted by law, hereby expressly excluded.
       
  11.6

Except the Consumable Express order, if we elect to replace the Goods pursuant to sub-clause 11.3.1, you shall be responsible for arranging for the Goods to be returned to our premises (at your cost and expense) within seven (7) days of our notification that the Goods are to be replaced. Provided that the Goods are received by us within the said seven (7) day period, we will replace the Goods, free of charge to you, within thirty (30) days of its return.

For the Consumable Express order, if we elect to replace the Goods pursuant to sub-clause 11.3.1, you shall return the Goods to our premises while receiving the replaced Goods. Otherwise, our premises may not despatch the Goods.

       
  11.7 If we elect to refund to you the Price of the Goods pursuant to sub-clause 11.3.2, you
shall be responsible for arranging for the Goods / Redemption Goods to be returned to our premises (at your cost and expense) within seven (7) days of our notification that the Price of the Goods / Redemption Goods will be refunded Provided that the Goods / Redemption Goods are received by us within the said seven (7) days period, we will refund to you the Price of the Goods / Redemption Goods and credit back the loyalty points to your account which has been deducted (if applicable) in respect of the Goods / Redemption Goods, within thirty (30) days of its return.
       
  11.8 When returning any Goods / Redemption Goods to us, the Goods / Redemption Goods must be fully insured against accidental damage or loss and you are responsible for arranging this. You may arrange this through us. Please let us know if you want us to arrange this. All return delivery and insurance costs must be paid by you.
       
12.

Copyright

The sale of any Goods or agreement to redemption of any Redemption Goods shall not include any right, title or interest in any of the intellectual property rights found in or relating to such Goods / Redemption Goods. All such copyright and other intellectual property rights shall at all times remain our property. We assert our moral right to be identified as the author, both generally and in relation to any of the Goods / Redemption Goods. Reproduction of any Goods / Redemption Goods in any manner is not permitted.

       
13.

Enquiries

We aim to provide you with a quality service. For any enquiry regarding the products, you can contact customer service hotline at 3191-2333. If, however, you feel that you have cause to complain, you can contact us at club_canon@chk.canon.com.hk. For questions relating to Loyalty Points, you can contact us at club_canon@chk.canon.com.hk. We will try to do our best to solve any problems that arise.

       
14. General
       
  14.1 These terms and conditions constitute the entire understanding between us in respect of the subject matter of the sale of Goods from us to you, redemption of Redemption Goods and/or use of e-Coupons and supersede all prior terms and conditions (except the Terms of Use of this Website).
       
  14.2 Save as expressly provided in these terms and conditions, no amendment or variation of these terms and conditions shall be valid or effective unless approved in writing by us.
       
  14.3 Any failure or delay by us to exercise or enforce any right under these terms and conditions shall not be deemed to be a waiver of that right nor operate to bar the exercise or enforcement of it at any time or times thereafter.
       
  14.4 In case of any discrepancy occurring between the Chinese and the English versions of the Terms and Conditions, the English version shall prevail.
       
  14.5 These Terms and Conditions shall be governed and interpreted by the laws of the Hong Kong Special Administrative Region. You hereby irrevocably submit to the non-exclusive jurisdiction of the Hong Kong Courts in connection with any disputes arising from or in connection with these Terms and Conditions.
       
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