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Any purchase of selected model of our copier, you can enjoy our
maintenance service in relation to the machine. These services shall
cover the provision of such labor or spare parts as Canon deems necessary
to maintain the machine in reasonable working order and attendances
in relation to any breakdowns of the machine at the place of installation. |
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There are two ways to place a service call:
| By Telephone |
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please call our Customer Service Hotline 3191-2323 during
Office Hour Mondays to Friday 9:00am to 5:00pm & Saturdays
9:00 am to 12:30 pm (holidays excepted). |
| By Internet |
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press here to create your 'user Account' in our web site and
log in with your registered login name and password. Then you
can make a reservation under the section of 'Service Request'
(for registered user only) |
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There are several ways to report the meter reading:
| By Telephone |
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call our Customer Service Hotline 3191-2338 during Office
Hour Mondays to Friday 9:00am to 5:00pm (Saturdays & holidays
excepted). |
| By Fax |
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you can download the Meter Reading Reporting Form through
our website and fax to 2369-3884 or 2739-3600. |
| By Internet |
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press here to create your 'user
Account' in our web site and log in with your registered login
name and password. Then you can submit your meter reading under
the section of 'TG Contract Report Service' (for pre-registered
user only) |
| By email |
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please e-mail your meter reading, contact information and
machine information to meter_r@chk.canon.com.hk
By Fax, we will sent the document to you later. |
[download the form]
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You shall report copier meter reading to us on or before 20th of
each month. |
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| Cheque By Mail |
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If you select to pay by cheque, please make cheque payable
to "Canon Hongkong Company Limited" and mark also your customer
code on the back. Please detach and return the payment stub
of the invoice (for meter charge invoice) or copy of the invoice
(for other invoices) with the crossed cheque to Hong Kong GPO
Box 448. |
| Autopay Service |
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If you choose to settle the payment from your designated bank
account in Hong Kong, your account will be debited automatically
on the Payment Due Date. You may call the company to obtain
relevant application form. |
| Remittance/Direct Credit |
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If you choose to remit fund/place deposit directly into our
bank account, please remember to fax/mail to deposit slip/remittance
advice to us. You should also mark on your fax/mail your customer
code and invoice number. You may call the company to obtain
the bank account number. |
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If your machine is a TG copier, you should contact our customer
service hotline 3191-2323. We will prepare the Inspection quotation
to you to inspect your machine and confirm the condition. Moreover,
parts replacement quotation will be given if the machine needs to
be replaced spare parts. If the machine is confirmed to be under serviceable
condition, we will proceed to signing the maintenance letter accordingly
(for the customer would like to join our maintenance scheme only). |
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Fee(HK$) |
Per call service charge/Inspection Fee
(for TG Copier) |
500/hour/unit |
Transportation Fee
(for Outlying Island) |
150/visit |
We will charge you with the above price excluding any spare parts.
The replaced parts will be quoted to you after the date of inspection
if any. |
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Please prepare a removal notice or download the form here about
change of new company address/new machine location before 7 business
days' from your removal with authorized signature and company chop.
Simply fax it to our OSS Customer Service Department at 2369-3884
or 2739-3600. We will update your record accordingly.
We will sent the document to you later.
[download the form] |
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If you have sold or disposed your office machines, it is necessary
to inform us to discontinue any valid service agreement with your
company. You should notify us one month in advance about the change
of ownership. Please note that you are liable to pay all the outstanding
charges before we accept your written notification. We only accept
change of ownership requests in writing.
For the new owner, please fax your company information in writing
together with a copy of Business Registration Certificate. We will
prepare the Inspection quotation to the new owner to inspect the machine
and confirm the condition. If the machine is confirmed to be under
serviceable condition, a new service agreement has to be signed with
the new owner for continuation of the maintenance service. |
