Canon Office Mobile Printing

Support/FAQ

1.In the Home screen of your Android terminal, tap [Canon M Print].

2.In the top screen of Canon Mobile Printing, tap [Images].
3.Select a folder → tap the image(s) you want to print.

Only image files whose formats are printable are displayed.
4.In the enlarged preview of the image, tap [Select].
5.If you want to print multiple images, repeat steps 3-4.
You can select up to 20 images at one time.
6.Tap [] (the number is the number of images you have selected).
7.In the [Preview] screen, confirm or select the printer you want to use.

The printer name you selected last time you printed is displayed in [Printer].
If you are printing for the first time, or want to select a different printer from the one you used last time, tap [Printer] → select the printer → return to the [Preview] screen.
For details on how to configure the settings, see "Selecting/Detecting the Printer."
8.If required, tap [Print Settings] → configure the required settings → return to the [Preview] screen.
For details on how to configure the print settings, see "Changing the Print Settings."
9.Tap [Print] in the [Preview] screen.

NOTE

From other apps, you can activate Canon Mobile Printing and print by following the procedure below.
1.Open (or select) the image you want to print in the app.
2.Select [Share] or [Send] from the menu.
The name of the item on the menu differs for each app.
3.Select [Canon M Print].
4.Configure the settings as described in step 7 onward of this topic.

Printing PDF Files

NOTE

To print a PDF file, you need to have the PDF direct printing or PS printing function installed in the printer you are using.

You may not be able to print PDF files correctly depending on the PDF file version and content. This phenomenon occurs because when you print a newer version PDF file than the PDF version supported by the printer/options that you are using, only those parts of the newer PDF specification that correspond to the supported version specification are enabled.

1.In the Home screen of your Android terminal, tap [Canon M Print].

2.In the top screen of Canon Mobile Printing, tap [Documents].
3.Select a folder → select the PDF file you want to print.

4.In the [Preview] screen, confirm or select the printer you want to use.

NOTE

In the [Preview] screen, the number of pages and thumbnail images of PDF files are not displayed.

If you have selected a printer that does not support PDF printing, [Print] is grayed out and you cannot tap it.

5.If required, tap [Print Settings] → configure the required settings → return to the [Preview] screen.
For details on how to configure the print settings, see "Changing the Print Settings."

NOTE

For[Print Range], you can only set [All] or [Specify Page] (from 1 to 99).
- If a password prohibiting printing of the PDF file has been set, tap [PDF Password] and enter the password.
- If an error occurs when printing a PDF for which a password has been set, an error message is not displayed in the Android terminal. An error message is displayed on the control panel of the printer.

6.Tap [Print] in the [Preview] screen.

NOTE

From other apps, you can activate Canon Mobile Printing and print by following the procedure below.
1.Open (or select) the PDF file you want to print in the app.
2.Select [Share] or [Send] from the menu.
The name of the item on the menu differs for each app.
3.Select [Canon M Print].
4.Configure the settings as described in step 4 onward of this topic.

Printing Web Pages

1.In the Home screen of your Android terminal, tap [Canon M Print].

2.In the top screen of Canon Mobile Printing, tap [Web].
3.Display the web page you want to print by entering a URL or searching with keywords.

Tapping [] enables you to access web pages from the bookmark list of the Android default browser.
4.Tap [Preview].
Tapping a thumbnail displays an enlarged preview.
5.In the [Preview] screen, confirm or select the printer you want to use.

The printer name you selected last time you printed is displayed in [Printer].
If you are printing for the first time, or want to select a different printer from the one you used last time, tap [Printer] → select the printer → return to the [Preview] screen.
For details on how to configure the settings, see "Selecting/Detecting the Printer."
6.If required, tap [Print Settings] → configure the required settings → return to the [Preview] screen.
For details on how to configure the print settings, see "Changing the Print Settings."
7.Tap [Print] in the [Preview] screen.

NOTE

From other browser, you can activate Canon Mobile Printing and print by following the procedure below.
1. Display the web page you want to print in the browser.
2. Select [Share] or [Send] from the menu.
The name of the item on the menu differs for each app.
3. Select [Canon M Print].
4. Configure the settings as described in step 5 onward of this topic.

Selecting/Detecting the Printer

1.Select or display the image(s)/PDF file/web page you want to print.
For details, see "Printing Images," "Printing PDF Files," or "Printing Web Pages."
2.In the [Preview] screen of Canon Mobile Printing, tap [Printer].

3.In the [Detect Printer] screen, select the printer you want to use.
Printers on the same network are automatically detected and displayed.
If the printer you want to use is not displayed, follow the procedure "Manual Search by Specifying IP Address/FQDN" below.

Manual Search by Specifying IP Address/FQDN

1.In the [Detect Printer] screen, tap [Manual Search].

2.Enter the IP address or FQDN of the printer you want to use → tap [OK].
To confirm the IP address of the printer, see "How to confirm the IP address of the printer."
If you specify a FQDN, enter it in the format including host name, sub-domain name, and domain name.
3.In the [Detect Printer] screen, select the manually detected printer → return to the [Preview] screen.

Changing the Print Settings

Tap the items you want to change in the [Preview] > [Print Settings] screen.

Descriptions of Settings

[Job]
Select an output method for print data.
[Print]: Performs normal printing.
[Store]: Stores the print data in an inbox in the device. (→ "Saving Data in an Inbox")
[User Name]: Displays the user name for the print. You can change the user name by tapping it. (→ "Changing the User Name")
[Output Size]
Select the paper size to be printed on.
[Copies]
Set the number of copies to be printed.
[Print Range]
Set the range of pages to be printed.
[Source]
Select [Auto] (uses the printer setting) or [Tray].
[Color]
Switches between color and grayscale (black and white) printing.
[2-sided]
Switches between 1-sided and 2-sided printing.
[Staple]
Switches whether to staple the pages.
[PDF Password]
If a password prohibiting printing of the PDF file has been set, tap this item and enter the password.

Saving Data in an Inbox

If you are using a printer that supports the inbox function, you can store print data in an inbox of the printer. You can print, change the settings of, and combine stored data from the control panel of the printer or the Remote UI.
1.Select or display the image(s)/PDF file/web page you want to print.
For details, see "Printing Images," "Printing PDF Files," or "Printing Web Pages."
2.In the [Preview] screen of Canon Mobile Printing, confirm or select the printer you want to use.

4.Select [Store] → tap [

5.In the [Store] screen, select a user inbox number as a store destination → tap [OK].

If required, you can also change the document name.
6.Return to the [Job] > [Print Settings] > [Preview] screen.
7.In the [Preview] screen, tap [Store].

NOTE

For information about printing the file in the inbox, refer to the manuals provided with the printer.

Changing the User Name for the Print Data

You can change the user name for the print data. The default user name setting is the model name of your Android terminal.
1.Select or display the image(s)/PDF file/web page you want to print.
For details, see "Printing Images," "Printing PDF Files," or "Printing Web Pages."
2.In the [Preview] screen of Canon Mobile Printing, confirm or select the printer you want to use.

4.Tap [User Name].
5.Entet a user name→ tap [OK].

6.Return to the [Job] > [Print Settings] > [Preview] screen.
7.In the [Preview] screen, tap [Print].

About the Print Functions

About Supported Printers and Multi-function Devices

About Supported Operating Systems and Terminals

About the Print Functions

Supported Paper Sizes
Letter, 11 x 17, Legal, A4, B4, and A3.

NOTE

Select a paper size that is supported by the printer you are using.

Printable Data

Image files (JPEG, PNG, GIF*, BMP*, WebP**)
* Supported from Android 3.0 onward.
** Supported from Android 4.0 onward.

PDF files

Web pages

NOTE

Document files other than PDF files are not supported.

To print a PDF file, you need to have the PDF direct printing or PS printing function installed in the printer you are using.

Printing emails is not supported. For an alternative method, see "How to print the text of emails."

Maximum File Size that can be Previewed and Printed
You can preview and print files of up to 10MB.
If a file is too large, an error message may be displayed due to insufficient memory, or the application will quit.

NOTE

Depending on the data content, you may not be able to print files of less than 10MB.

The printer is not detected

Check the following:

Does the printer you are using support Canon Mobile Printing? (→ Supported Printers)

Are the Wi-Fi settings enabled on your Android terminal?

Is Bluetooth turned off on your Android terminal?

Does the wireless network your Android terminal is connected to and the network your printer is connected to match?
If the printer is not on the same network, follow the procedure "Manual Search by Specifying IP Address/FQDN."
When you perform printer detection by specifying FQDN, enter it in the format including host name, sub-domain name, and domain name.

Printer network settings:

Is <SNMPv1> set to [On]?

Is the LPR port set to [On]?

Is the gateway address set correctly?

Is the subnet mask set correctly?

Searching for a printer takes a long time

How to print the text of emails

Email text printing is not supported.
You can print an email using one of the following methods.

Save the email screen as a screenshot and print:
Pressing and holding both the power button and the sound reduction button of the Android terminal saves screenshot image data. You can select the image data and print it with this app. (→ "Printing Images")

NOTE

The procedure for saving the screenshot depends on the Android terminal you are using. Also, there may be cases where the screenshot function is not supported.

Convert the email text to a PDF file and print:
Convert the email text to a PDF file with an app that can create a PDF. If you are using special fonts, enable the setting for embedding fonts when converting to PDF. You can select the PDF file and print it with this app. (→ "Printing PDF Files")

Document files cannot be printed

The web page is printed enlarged

Data is not printed according to the print settings

There is an incoming telephone call during printing

How to confirm the IP address of the printer

The printer does not respond

Black and white data is counted as color data

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