The above service fees only apply to products within warranty period, For products out of warranty period, an additional inspection fee will be charged (please refer to the table at the bottom of this page for details).
If the Product is Canon Photo Printer and Canon Laser Printer with “Free pick-up and delivery service” stated on the Purchase Record Card, free pick-up and delivery service will be provided. To repair printers within Warranty Period, please call 3191 2333 to arrange for the free pick-up.
For printers out of warranty period, an inspection fee# will be collected during the pick-up. The printer will be delivered back to you free of charge upon completion of the repair service. The inspection fee will be deducted from the repair service charge and the balance of the repair service charge will be collected upon delivery.
Without prejudice to the aforesaid, CHK reserves its right to charge for repair service at any reasonable and appropriate time to be decided by CHK:
** Please contact 3191 2333 for more information about self pick-up service points.
#Please also refers to Inspection Fee and Additional Charges Table.
|Additional Pick-up/ Delivery Charges - Territory Allocation (excluding inspection fee and repair charge)|
|Warranty type||Free pick-up and delivery models||Carry in & On-Site models|
|Hong Kong Island||Free||HK$100 Per Visit|
|Ma Wan||HK$100 Per Visit||HK$200 Per Visit|
|Outlying Island :||Service Not Provide||Service Not Provide|
|Sunny Bay & Disneyland|
|Remote Area :|
|Restricted Area with Permit|
|All Non-Public Traffic Area|
|Building without elevator||Free of charge for first 3 floors, and additional HK$40 per floor||Free of charge for first 3 floors, and additional HK$40 per floor|
|Macau||Service Not Provide||Service Not Provide|
|Notes :||1. "Per Visit" defines as every single journey|
|2. "Per Floor" defines as each floor.|
|3. For "Free pick-up and delivery models", "1-year" will be shown under "Warranty Period" in the Purchase Record Card.|
|4. For "Carry in & On Site models", "1-year Carry-in" or "1-year Hong Kong and Macau On-site" will be shown under "Warranty Period" in the Purchase Record Card.|
|1.||The time for pick-up and delivery shall be subject to Canon's final decision on the availability and practicability.|
|2.||Service fee will be collected when the machine is first picked-up. Balance of the service fee will be collected upon delivery (both cash only).|
|3.||Free pick-up and delivery service will be provided once at first appointed schedule (per service job). Otherwise, a service charge of HK$150 will be applied to re-arrangement for every single pick-up/delivery service.|
|4.||The amounts shown above are service fees chargeable per unit of product. Where an order contains more than one unit of product, service fee will be charged according to the units of products picked up/delivered.|
|N/A = Not applicable for this service|