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Pickup/Delivery Service

Service Fee:
  - Film Camera
- EOS Digital SLR Camera
- Digital Camcorder
- Binoculars
- EF Lenses
- Digital Compact Camera
- SELPHY Compact Photo Printer
- Facsimiles *
- Document Scanner
- Photo Scanner
- Projector *
- Personal Copier
- Calculator / Electronic Dictionary
- Visualizer
- Business Printer *
- Laser Printer *
- Professional Photo Printer *
- A4/A3+ Photo Printer *
- Multi-function Photo Printer *
- Compact A4 Photo Printer *
Pickup Service: HK$50   HK$150   Free of Charge  
Delivery Service: Self-pickup Service Points ** Free of Charge Not Applicable Not Applicable
Door to Door HK$30 Free of Charge Free of Charge
The above service fees only apply to products within warranty period, For products out of warranty period, an additional inspection fee will be charged (please refer to the table at the bottom of this page for details).

If the Product is Canon Photo Printer and Canon Laser Printer with “Free pick-up and delivery service” stated on the Purchase Record Card, free pick-up and delivery service will be provided. To repair printers within Warranty Period, please call 3191 2333 to arrange for the free pick-up.

For printers out of warranty period, an inspection fee# will be collected during the pick-up. The printer will be delivered back to you free of charge upon completion of the repair service. The inspection fee will be deducted from the repair service charge and the balance of the repair service charge will be collected upon delivery.

Without prejudice to the aforesaid, CHK reserves its right to charge for repair service at any reasonable and appropriate time to be decided by CHK:
  1. On-site pick-up and delivery services are only available to Hong Kong Island, Kowloon and the New Territories but not to Outlying Islands (Cheung Chau, Peng Chau, Lamma Island, Lantau Island, Discovery Bay, Sunny Bay & Disneyland), restricted areas and Macau. Specific areas like Ma Wan, Tung Chung and Airport will be charged HK$100 per Visit.
  2. Canon Photo Printers with “Free pick-up and delivery” models, please click here.
  3. Canon Laser Printers with “Free pick-up and delivery” models, please click here.
*The products which have on-site services are not available for this service. To arrange pick-up and delivery services for on-site services models, reasonable service fee# will be charged by Canon Hongkong. Please contact 3191 2333 for more information about on-site services.

** Please contact 3191 2333 for more information about self pick-up service points.

#Please also refers to Inspection Fee and Additional Charges Table.

Apply

Additional Charges
  Additional Pick-up/ Delivery Charges - Territory Allocation (excluding inspection fee and repair charge)
Warranty type Free pick-up and delivery models Carry in & On-Site models
Mon-Fri (10am-7pm)
Mon-Fri (10am-7pm)
Hong Kong Island Free HK$100 Per Visit
Kowloon Peninsula
New Territories
Ma Wan HK$100 Per Visit HK$200 Per Visit
Airport
Tung Chung
Outlying Island : Service Not Provide Service Not Provide
Cheung Chau
Peng Chau
Lamma Island
Lantau Island
Discovery Bay
Sunny Bay & Disneyland
Remote Area :
Restricted Area with Permit
All Non-Public Traffic Area
Building without elevator Free of charge for first 3 floors, and additional HK$40 per floor Free of charge for first 3 floors, and additional HK$40 per floor
Macau Service Not Provide Service Not Provide
Notes : 1. "Per Visit" defines as every single journey
2. "Per Floor" defines as each floor.
3. For "Free pick-up and delivery models", "1-year" will be shown under "Warranty Period" in the Purchase Record Card.
4. For "Carry in & On Site models", "1-year Carry-in"; or "1-year Hong Kong and Macau On-site"; will be shown under "Warranty Period" in the Purchase Record Card.
Service Details
1. The time for pick-up and delivery shall be subject to Canon's final decision on the availability and practicability.
2. Service fee will be collected when the machine is first picked-up. Balance of the service fee will be collected upon delivery (both cash only).
3. Free pick-up and delivery service will be provided once at first appointed schedule (per service job). Otherwise, a service charge of HK$150 will be applied to re-arrangement for every single pick-up/delivery service.
4. The amounts shown above are service fees chargeable per unit of product. Where an order contains more than one unit of product, service fee will be charged according to the units of products picked up/delivered.
Product CategoryInspection fee (HK$)On-Site Repair Service Inspection Fee (HK$)*
EOS Digital SLR Camera300 - 400N/A
EF Lens (With "L" or "DO" & 200mm or Above Fixed Lens & TS-E Lens)300N/A
EF Lens (Others)200N/A
Speedlite Flash / Binoculars / Accessories150N/A
EOS M Digital Camera300N/A
Cinema EOS Camera (EOS-1D C)500N/A
Cinema EOS Camera (EOS C100, EOS C300)1000N/A
Cinema EOS Camera (EOS C500)1000N/A
EF Cinema Prime Lens500N/A
EF Cinema Zoom Lens1000N/A
Digital Compact Camera100 - 150N/A
Digital Camcorder200N/A
Video Lens200N/A
Photo printer - SELPHY Compact Printer150N/A
Photo printer (Except SELPHY Compact Printer)200440 - 660
Laser printer200660
Business printer200660
Photo Scanner120440
Projector440880
Visualizer220560
Communication Camera220560
Printing Calculator120N/A
Calculator (Except Printing Calculator)120N/A
Personal Copier120N/A
Personal Facsimiles120N/A
Printer accessories / Consumables (Except SELPHY Compact Printer accessories / Consumables)120N/A
N/A = Not applicable for this service
 
Notes:
  1. *Additional charge HK$150 Per Call will be charged for Outlying Island (Cheung Chau, Peng Chau, Lamma Island, Lantau Island, Discovery Bay, Sunny Bay & Disneyland), Restricted Area with Permit and Remote Area (Pick-up and Delivery Service will be offered to Restricted Area with Permit and Remote Area By Case).
  2. "Per Call" defines as a job from first on-site call to completion, including on-site technician follow up calls. Canon Hongkong offers one month guarantee period on same symptom after repairing.
  3. Within guarantee period - free additional charge. After the guarantee period - count as a new job and charge HK$150.