4 October 2005
you for using Canon products.
problem has been discovered in some of the CCDs used in Canon
digital camera and digital video camera products that causes images
to appear distorted or not to appear at all. We apologize for
the considerable inconvenience this represents for our customers.
Along with our respectful apology, we would like to advise our
customers of the details of this issue and our policy for handling
it, which are as follows.
The CCDs in question are used in the following 27 digital video
camera models and 8 digital camera models.
MV630i, MV650i, MV690,
MV700i, MV730i, MV750i,
MV5, MV5i, MV5i MC, MV6i MC,
FV40, FV50, FV300, FV400,
IXY DV3, IXY DV5,
ZR60, ZR65MC, ZR70 MC,
ZR 80, ZR85, ZR90,
Elura 40 MC, Elura 50
A60, PowerShot A70, PowerShot A75,
PowerShot A300, PowerShot A310,
Digital IXUS V3, Digital IXUS II, Digital IXUS IIs
Among the CCDs used in the affected products listed above, it
has been confirmed that, especially under high-temperature/high-humidity
environments, the internal wiring may come undone in some places.
this defect occurs, the signal is not output from the CCD correctly
when in shooting mode, which results in symptoms like the following
in captured images. These symptoms can be confirmed on the LCD
monitor. The same symptoms may also occur in recorded images.
Images do not appear
Images appear distorted
With apologies for the inconvenience involved, we ask that users
who have confirmed these symptoms contact the nearest Canon Customer Care Center.
Free repairs will be made for affected products in cases
where it has been confirmed that the internal CCD wiring has come
undone in some places.
sincerely apologize for the inconvenience caused by this issue.
We strive to make even greater efforts in our quality control
to provide products that our customers can use with confidence.
We hope that these efforts will earn your continued patronage.
you have any queries on the above, please contact our Customer
Service Hotline: (+852) 3191 2333