Product Notice

Image Phenomena Due to CCD Malfunction - Additional of digital camera products to the list of affected models
2006-OCT-25

Announcement: Image Phenomena Due to CCD Malfunction
Additional of digital camera products to the list of affected models


For the latest notice update on the below, please click here.

25 October 2006

Thank you for using Canon products.

It has come to our attention that the vendor-supplied CCD image sensor used in Canon digital cameras and digital camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. We would like to convey the details and our service policy.

We sincerely apologize for the considerable inconvenience caused to the customers who use the affected models (listed below). We spare no effort in our quality management to make sure our customers use our products with confidence. We hope our efforts will earn your understanding.

Notice of Additional Affected Products
As a result of our continuous investigation of this phenomenon, we have confirmed that it may occur in some areas (in high-temperature and high-humidity environments) with the 11 models below (in red color), in addition to the models currently listed as affected. We are presently making preparations to start receiving repairs for these additional 11 models.

We sincerely apologize for the considerable inconvenience caused to the customers who use the affected products.

Affected Models
Digital Video Cameras

MV590, MV600, MV600i,
MV630i, MV650i, MV690,
MV700i, MV730i, MV750i,
MV5, MV5i, MV5i MC, MV6i MC,
ZR60, ZR65MC, ZR70 MC,
ZR 80, ZR85, ZR90,
Elura 40 MC, Elura 50

Digital Camera

PowerShot A60, PowerShot A70, PowerShot A75,
PowerShot A300, PowerShot A310,
Digital IXUS V3, Digital IXUS II, Digital IXUS IIs
*The following 11 digital camera models are added.

PowerShot A40, PowerShot A80, PowerShot A85,
PowerShot A95, PowerShot S1 IS, PowerShot S60,
DIGITAL IXUS V2, DIGITAL IXUS 330, DIGITAL IXUS 400,
DIGITAL IXUS 430, DIGITAL IXUS 500

Phenomenon
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which causes malfunctions such as the distorted image or no image at all. This phenomenon can be confirmed on the LCD monitor screening during shooting. The same phenomenon also appears on the recorded image.

Canon Response
Affected products that exhibits this phenomenon will be repaired free of charge, regardless of the warranty status, if disconnection of the internal wiring of the CCD is confirmed. Customers who had previously paid repair fees to have their products repaired owing to this phenomenon are kindly requested to contact the following Digital Camera Call Center.

Should you have any queries on the above, please contact our Customer Service Hotline: (+852) 3191 2333

Hotline Enquiry Hours  
Customer Care Center Address and Opening Hours  

 
Canon Hongkong Co. Ltd.


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