Product Notice

To Canon Digital Camera and Digital Camcorder Customers

17 February 2010 (Updated)

Posted on: 25 October 2006, 22 October 2009

To Canon Digital Camera and Digital Camcorder Customers:

Thank you for using Canon products.

We made an announcement in October 2006 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

Accordingly, repair services for the Affected Products below that are received after the discontinuance date will be handled in accordance with Canon general repair standards and regulations.

Affected Products:

Digital Camera Free Repair Discontinuance Date
PowerShot A40 After 31 March 2010
Digital IXUS 330
Digital IXUS V2
Digital IXUS V3 After 31 July 2010

Digital Camcorder Free Repair Discontinuance Date
ELURA 40 MC After 31 March 2010
MV5i MC After 30 April 2010

We regret that some of our customers may have been inconvenienced by this issue and would like to offer our apologies. Canon will continue to strive to provide our customers with high quality products that they can use with confidence. Thank you for your kind understanding.

Contact Information for Inquiries

For questions about this matter, please contact our customer service at the number below.
Customer Service Hotline: (+852) 3191 2333

Hotline Enquiry Hours  
Customer Care Center Address and Opening Hours