Product Notice

To Canon Digital Camera and Digital Camcorder Customers

31 January 2011 (Updated)
Posted on: 4 October 2005, 25 October 2006, 22 October 2009, 17 February 2010, 25 August 2010

To Canon Digital Camera and Digital Camcorder Customers

Thank you for using Canon products.

We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

Accordingly, repair services for the Affected Products below that are received after the discontinuance date will be handled in accordance with Canon general repair standards and regulations.

Affected Products:

Digital Camera

Free Repair Discontinuance Date

PowerShot A40

After 31 March 2010

Digital IXUS 330

Digital IXUS V2

Digital IXUS V3

After 31 July 2010

Digital IXUS II

After 31 January 2011

PowerShot A300

PowerShot A70

After 28 February 2011

Digital IXUS 400

PowerShot A60

After 31 March 2011

PowerShot A80

After 30 June 2011

PowerShot A310

After 31 July 2011

Digital IXUS IIS

After 31 August 2011

Digital IXUS430

After 31 October 2011

Digital Camcorder

Free Repair Discontinuance Date


After 31 March 2010

MV5i MC /MV5/MV5i E

After 30 April 2010


After 31 December 2010

MV650i/630i/600E/600i E


After 31 January 2011


After 31 March 2011


After 30 April 2011


After 30 June 2011

MV750i/730i/700i/700/690 E

We regret that some of our customers may have been inconvenienced by this issue and would like to offer our apologies. Canon will continue to strive to provide our customers with high quality products that they can use with confidence. Thank you for your kind understanding.

Contact Information for Inquiries

For questions about this matter, please contact our customer service hotline.