Product Notice

Firmware Notice: PowerShot SX740 HS Compact Digital Camera “Notification about a Firmware Bug”
2019-JAN-31

Posted on: 31 January 2019
Updated on 21 February 2019

 
Firmware Notice: PowerShot SX740 HS Compact Digital Camera
“Notification about a Firmware Bug”
 

Thank you for using Canon products.

It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera.

We take great pride in the quality and performance of our products. We offer our sincerest apologies to any customers who may be inconvenienced.

Phenomenon

In rare cases, the image displayed on the LCD monitor is split into two horizontal sections.When this happens, the following phenomena may occur:

  • Button operations do not respond
  • The lens does not retract.
  • Err 60 or Err 70 appears.
  • The LCD monitor does not display.


Market Support

Firmware Version 1.0.1 incorporates the fixes for this issue is available for download here (Window) here (Mac OS X)


Contact Information for Inquiries

For questions about this matter, please contact our Customer Service Hotline.


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