The e-Maintenance system automatically reports the counter readings to Canon Services Department. Non-manual reporting means less administration and more accurate billing.
Toner-on-demand
e-Maintenance includes consumables management to assist with order planning and stock control. That means you never have to run out of toner, nor do you have to stockpile to avoid running low.
Remote Diagnostics
Canon's unique Remote Diagnostics System (RDS) allows the central administrator to monitor the status, workload and usage pattern for each individual device, and create performance overview reports.
Proactive Device Support
The system will immediately send an alert if a critical fault occurs, or when a device is not performing up to standard. Statistics will be automatically collated and sent to the Canon administrator (subject to operating conditions) for the provision of proactive, timely support.
Maximizing Up-Time
The e-Maintenance system will contact Canon automatically within Canon business hours when a device fault occurs. The system will continue to transmit error messages to Canon even during non-office hours, as long as the machine is connected.
Secure and Simple
e-Maintenance lives up to very high security standards. All communication between the system and Canon devices are encrypted using HTTPS protocol.
e-MAINTENANCE WORKFLOW
e-Maintenance operation facility is certified Internet Data Center (IDC), The certifications are:
ISO/IEC 27001:2005 - Information Security Management System
ISO14001 - Environmental Management Systems
ISO/IEC 20000 - IT service Management
ISAE3402/SSAE16 - The International Standard on Assurance Engagements
ISO9001 - Quality Management Systems
Privacy mark
JIS Q 15001:2006 - Personal Information Protection Management Systems
Timely Meter Reading
Toner-on-demand
Remote Diagnostics
Proactive Device Support
Maximizing Up-Time
Secure and Simple