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3-Mar-2008
Wanchai Customer Care Centre Closing Notice
 
13-Feb-2007
The Best Customer Service Award in 2006
 
9-Feb-2007
Customer Notice
 

 
   
 
   
 
Product Notice
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Product Notice

Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices contain a vulnerability known as "FTP" bounce when configured for network printing
27-Mar-2008
Abstract
It is found that some Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices* contain a vulnerability known as "FTP" bounce when configured for network printing. Engines using imagePASS, imagePRESS Servers, or ColorPASS devices for printing are NOT affected by this vulnerability.


To Owners of the Optional Interface Cables for EOS-1D Series Digital SLR Cameras and the Cover for Motor Drive Coupler for EOS-1 Series SLR Cameras
20-Feb-2008
Abstract
We have discovered an error in the “country/region of origin” displayed on the packaging of the optional interface cables IFC-200D4, IFC-450D4, IFC-200D44, and IFC-450D44 for digital SLR cameras and the optional motor drive coupler cover E1 for film SLR cameras, all of which are sold separately.
Related details regarding this matter are outlined below.


To Customers Using the Remote Live View Function of EOS Utility 2.2 Macintosh Version software with Digital SLR Cameras, EOS-1Ds Mark III, EOS-1D Mark III and EOS 40D.
15-Feb-2008
Abstract
We have discovered that when using the Live View function of EOS Utility 2.2 for Macintosh or EOS Utility 2.2 Updater for Macintosh (referred to hereafter as "EOS Utility") in tandem with EOS digital cameras, EOS-1Ds Mark III, EOS-1D Mark III and EOS 40D, an image transfer or save problem may occur in specific usage situations.


Start of Repairs for AF Mirror Adjustment Problem
4-Dec-2007
Abstract
In the EOS-1D Mark III digital SLR camera that was launched in May this year, we found that some units have a problem with the AF mirror. The adjustment problem occurs only in some products, but we have confirmed that the focus is not stable or that the AF tracking is not right when using AI servo continuous shooting, particularly in high-temperature environments.


Canon Products Which Support PLAYSTATION®3
1-Nov-2007
Abstract
The Canon products which can be used connecting with PLAYSTATION3 are shown below.


To owners of the EOS-1D Mark III
1-Nov-2007
Abstract
In the digital SLR camera, EOS-1D Mark III that has launched in May this year, we found that a part of the units have a problem with the mirror for AF. The adjustment problem occurs only in some products, but we have confirmed that the focus is not stable or that the AF tracking is not right when using AI servo continuous shooting under high temperatures in particular.


Image Problem in Sunlit Conditions
17-Oct-2007
Abstract
With have discovered a problem that occurs with the PowerShot A650 IS digital camera in specific shooting conditions. Accordingly, we would like to convey the details and our service policy.


Notice - About Microsoft Windows Vista(Trademark) Support
13-Apr-2007
Abstract
Microsoft's operating system, Windows Vista(Trademark), will include features such as new user interface and an integrated desktop search system to better manage digital content. Go to www.microsoft.com/windowsvista for more information on Microsoft Windows Vista(Trademark).


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