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1. |
If you complete the registration of this warranty online at www.canon.com.hk within 14 days from the date of purchase of the product, then the warranty set out in these terms and conditions will apply.
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| 2. |
When you purchase your Canon product, you will receive an international warranty card if your Canon product is a Canon film single lens reflex camera or a Canon flash other than those listed in Clause 18.1, and a purchase record card for any other Canon product. This warranty only applies to the product with the model number and serial number written on, as the case may be, the purchase record card or the international warranty card (the "Product"). |
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| 3. |
Subject to Clause 1, the purchase record card or international warranty card (as the case may be) and your original invoice entitles you to warranty services set out in Clause 5 for the period from the date of purchase set out in Clause 18 (the "Warranty Period"), provided that the purchase record card or international warranty card (as the case may be) is stamped by an authorized dealer of Canon Hongkong Company Limited (“CHK”) and dated with the date of purchase. |
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| 4. |
The purchase record card or international warranty card (as the case may be) and the original invoice for the Product must be presented when making any claim under this warranty. |
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| 5. |
During the Warranty Period and provided that the Product was used under normal conditions, you will be entitled to the repair service of the Product and replacement of parts (the “Repair Work”) free of charge arising from defects in the materials and workmanship of the Product (fair wear and tear excepted), save as the following circumstances in which CHK shall exercise its sole and absolute discretion to determine and CHK’s decision shall be final, whether to charge a service fee for the Repair Works or not to carry out the Repair Work :
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5.1) |
Where valid purchase record card or international warranty card and invoice are not presented (save and except where it can be proved that the free warranty period has not expired); |
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5.2) |
Where damage was caused by a Product which is altered from the Product structure or specification as stated in the package and user manual. |
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5.3) |
Where damage was caused by the use of parts / accessories not produced by Canon. |
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5.4) |
Where the Product was not used, repaired or maintained in accordance with the user manual (damage caused by using the Product not within the controlled environment including but not limited to expiry of specificated rating, abnormal changes or inappropriate voltage, current, electromagnetic and public circuit etc.); |
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5.5) |
Where damage was caused by accidental damage (including dropping or water damage); |
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5.6) |
Where damage was caused by repair, transformation, decomposition, or cleaning carried out by an agent not authorized by CHK or by the customer himself / herself; |
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5.7) |
Where the date of sale, product model, product serial number, name of the dealer, has not been recorded on the purchase record card or international warranty card or has been altered; or where the purchase record card or international warranty card does not bear the chop of the dealer*; |
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5.8) |
Where the model or serial number of the Product recorded on the purchase record card or international warranty card is different from that recorded on the Product; |
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5.9) |
Where non-Canon consumables (ink cartridges, printhead, toner cartridges, drum cartridges and lamps) were used on the Product (whether or not damage was caused by such use); |
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5.10) |
Where damage was caused by using pirated software; |
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5.11) |
Where damage was caused by virus infection during usage; |
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5.12) |
Where damage was caused by force majeure; |
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* To protect your legal rights, please check the purchase record card or international warranty card carefully to see if the contents are accurate. |
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| 6. |
For the avoidance of doubt, this free warranty does not cover accessories of this Product or consumables. This free warranty does not cover the followings: |
| a) |
All consumables, accessories and optional items such as, but not limited to toner cartridges, drum cartridges, ink cartridge, print head, connection cables, battery, charger, projector lamp, memory card, external casing and battery cover. (CHK reserves the right to amend the list of consumables, accessories and optional items without prior notice); |
| b) |
software, firmware, driver compact disc, user manual and the related installation; |
| c) |
dead pixels on display panels that exceed Canon specifications; |
| d) |
product and image sensor cleaning; and |
| e) |
LCD protector affixed to the Product. |
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| 7. |
This warranty shall be automatically cancelled if the Product or any part(s) thereof are modified, tampered with, altered, converted or repaired in anyway by anybody other than the staff or authorized service providers of CHK. CHK’s decision to cancel this warranty shall be final. |
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| 8. |
CHK may disassemble the product in the course of inspection/repair/parts replacement without prior notice to the Customer. Any damaged / defective part so replaced will be retained by CHK as its property. |
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| 9. |
CHK shall not be responsible for any breakdown of the Product caused by any non-Canon hardware or software related problems after its first installation or due acceptance of the Product, or any damage or malfunction to any products which are connected to the Product. |
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| 10. |
CHK is not obliged to maintain or repair any part(s) of the Product if:- |
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10.1) |
the damage is caused by your negligence and misuse of the Product or incurred during transportation of the Product not carried out by CHK; |
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10.2) |
the Product is not supplied by CHK or its authorized dealers; or |
| 10.3) |
the production of the Product, its accessories and spare parts have been discontinued. |
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| 11. |
Liability |
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11.1) |
Notwithstanding anything herein contained, CHK shall not be liable to the user or any third party whatsoever for any damage, loss, liability (save and except for any personal injuries or death) or failure to provide maintenance services under this warranty in respect of any act, omission or negligence of any technician, employee or independent contractor of CHK relating to the performance or purported performance of any obligations under this warranty. |
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11.2) |
You shall bear the risk and be responsible for all damage, injury or loss (including consequential loss, loss of profit, injury or damage) arising directly or indirectly out of or in connection with the service, delivery, or use of the Product. |
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11.3) |
The maximum liability of CHK under this warranty shall be restricted to the replacement value of the Product. |
| 11.4) |
You shall bear the risk and be responsible for damage (such as the damage on the coating and surface of the lens) arising from the maintenance if you request to repair and clean the lens with filter or colour filter or other optical components. |
| 11.5) |
CHK may reset the product’s settings in the course of inspection/repair/parts replacement without prior notice to the Customer. CHK shall not be liable for the loss of data stored in internal memory or memory card in the course of use or maintenance. |
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| 12. |
This warranty shall not extend to anyone other than the original purchaser of the Product. CHK shall be entitled to transfer or assign all its rights and obligations under the warranty to any company in Hong Kong which is associated with CHK. |
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| 13. |
Unless the warranty services for the Product include on-site repair under Clause 18, the warranty services under this warranty will only be performed if you deliver the Product to our designated service centers. |
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| 14. |
CHK shall not be responsible or liable for any insurance coverage in relation to the Product. |
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15.
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The warranty expressly provided herein is the sole warranty provided in connection with the Product, and no other warranty is expressed or implied.. You are advised to print a copy of these terms and conditions for your own record. |
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| 16. |
The terms and conditions of the warranty for Products purchased in Hong Kong SAR ("Hong Kong") are renewable upon expiration subject to payment of a fee determined by CHK. The terms and conditions of any warranty are subject to change by CHK without prior notice. |
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| 17. |
CHK reserves the right to terminate the warranty in the event of any uncertainty or doubt as to the applicability of these terms and conditions. |
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| 18. |
Provisions
for Specific Products |
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18.1) |
If the Product is a Canon EOS 60D / EOS 50D / EOS 40D / EOS 30D / EOS 20D / EOS 600D / EOS 550D / EOS 500D / EOS 450D / EOS 400D / EOS 350D / EOS 1000D / EOS 1100D digital single lens reflex camera, then:
| (a) |
this warranty will only be valid if the Product was purchased in Hong Kong or Macau SAR ("Macau"), in which case the applicable Warranty Period is 2 years from the date of purchase of the Product if the warranty services is sought in Hong Kong or Macau and 1 year from the date of purchase of the Product if the warranty services may be sought in Mainland China*; and |
| (b) |
if the Product is located in Mainland China, then the 2-year Supreme Protection Plan (the "Supreme Protection Plan") shall not apply, and this warranty shall be the sole warranty granted by CHK in respect of the Product. |
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18.2) |
If the Product is a Canon HV20 / HV10 / DC51 / DC40 / DC22 / DC20 / DC10 / DC310 / DC230 / DC220 / DC210 / DC100 / MVX4i / MVX1Si / MVX40i / MVX35i / MVX25i / MVX20i / MVX330i / MVX250i / MVX200i / MD120 / MV940 / MV920 / MV830i / MV800i / HR10 / HG10 / HG20 / HG21 / HF10 / LEGRIA HF S30 / LEGRIA HF S21 / LEGRIA HF S200 / LEGRIA HF S11 / LEGRIA HF S10 / LEGRIA HF R38 / LEGRIA HF R36 / LEGRIA HF R306 / LEGRIA HF R28 / LEGRIA HF R26 / LEGRIA HF R206 / LEGRIA HF R106 / LEGRIA HF M400 / LEGRIA HF M300 / LEGRIA HF M41 / LEGRIA HF M32 / LEGRIA HF M31 / HF11 / LEGRIA HF21 / LEGRIA HF20 / HF100 / LEGRIA HF S100 / LEGRIA HF200 / FS11 / LEGRIA FS22 / FS100 / LEGRIA FS200 / LEGRIA FS306 / LEGRIA FS406 digital camcorder, then the provisions of Clause 18.1 shall apply and in addition, if the Product is located outside Hong Kong, Macau or Mainland China in a territory in which CHK agrees to provide warranty services for that Product, you may elect to transfer this warranty for the warranty provided in that territory, in which case:
| (a) |
the applicable Warranty Period is 6 months from the date of purchase of the Product; and |
| (b) |
you must return your purchase record card to CHK for exchange whereupon CHK will notify you of the warranty provisions that apply in that territory. |
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18.3) |
If the Product is a Canon film single lens reflex camera or a Canon flash other than those listed in Clause 18.1, or a Canon portable bubble jet printer, then this warranty will only be valid if the Product was purchased in Hong Kong or Macau, in which case the applicable Warranty Period is 1 year from the date of purchase of the Product and the warranty services may be sought in Hong Kong, Macau, Mainland China*, and in any territory in which CHK agrees to provide warranty services for that Product. |
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18.4) |
If the Product is a Canon lens or a Canon digital single lens reflex camera other than those listed in Clause 18.1 or a Canon compact photo printer (only for dye-sublimation base), then this warranty will only be valid if the Product was purchased in Hong Kong or Macau, in which case the applicable Warranty Period is 1 year from the date of purchase of the Product and the warranty services may be sought in Hong Kong, Macau or Mainland China. |
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18.5) |
If the Product is a Canon digital compact camera, or Canon digital camcorder that is not listed in Clause 18.2, then this warranty will only be valid if the Product was purchased in Hong Kong or Macau, in which case the applicable Warranty Period is 1 year from the date of purchase of the Product and the warranty services may be sought in Hong Kong, Macau or Mainland China*(except PowerShot SX230 HS and PowerShot S100, which warranty service may only be sought in Hong Kong and Macau), and in addition, if the Product is located outside Hong Kong, Macau or Mainland China in a territory in which CHK agrees to provide warranty services for that Product, you may elect to transfer this warranty for the warranty provided in that territory, in which case:
| (a) |
the applicable Warranty Period is 6 months from the date of purchase of the Product; and |
| (b) |
you must return your purchase record card to CHK for exchange whereupon CHK will notify you of the warranty provisions that apply in that territory. |
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18.6) |
If the Product is a Canon binocular, Canon scanner, Canon bubble jet printer (not being a portable printer), Canon multi-function printer, Canon laser beam printer, Canon web camera, Canon visualizer, Canon personal copier, Canon laser facsimile, Canon document scanner or Canon large format printer, then this warranty will only be valid if the Product was purchased in Hong Kong or Macau, in which case the applicable Warranty Period is 1 year from the date of purchase of the Product and the warranty services may only be sought in Hong Kong or Macau |
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18.7) |
If the Product is a Canon projector, then this warranty will only be valid if the Product was purchased in Hong Kong or Macau, in which case the applicable Warranty Period is 2 years from the date of purchase of the Product and the warranty services may only be sought in Hong Kong. |
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18.8) |
If the Product is a Canon projector, Canon bubble jet printer (not being a portable printer), Canon multi-function printer, Canon laser beam printer, Canon laser facsimile, Canon document scanner or Canon large format printer, then you may request CHK to provide the warranty services at the address in Hong Kong which you have notified CHK that the Product is located. Service hours for addresses in Hong Kong are from 9:00 a.m. to 5:00 p.m., Monday to Friday, from 9:00 a.m. to 12:00 noon on Saturday (except Public Holidays). If the Product is a Canon Inkjet & Laser Printer (depending on the model which CHK shall determine), then you may request CHK to provide the warranty services at the address in Macau which you have notified CHK that the Product is located. Service hours for addresses in Macau are from 9:00a.m. to 5:00p.m., Monday to Friday (except Saturdays, Sundays and Public Holidays). The warranty services do not include any removal services, and warranty services will only be provided if the Product is in a safe and easily accessible location. Without prejudice to the foregoing, CHK reserves the right to charge such fee as it considers reasonable or appropriate for the provision of warranty services:
| (a) |
at your notified address if CHK considers that your notified address is in a remote area or an outlying island in Hong Kong; or |
| (b) |
if the Product is located in an unsafe or hazardous location or is not easily accessible by CHK representatives without the use of tools or equipment. |
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| 18.9) |
You may request for free pick-up and delivery for the repair of any Canon Inkjet Printers & Laser Printers with “Carry-in warranty” as listed below. To repair printers within warranty period, please call 3191 2333 to arrange-for the free pick-up. For printers out of warranty period, an inspection fee of HK$150 will be collected during the pick-up. The printer will be delivered back to you free of charge upon completion of the repair service. The inspection fee will be deducted from the repair service charge and the balance of the repair service charge will be collected upon delivery. Without prejudice to the aforesaid, CHK reserves its right to charge for repair service at any reasonable and appropriate time to be decided by CHK.
| (a) |
On-site pick-up and delivery service are only available to Hong Kong Island, Kowloon and the New Territories but not to outlying islands, Ma Wan, restricted areas and Macau. |
| (b) |
Laser Printer |
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LBP2900, LBP3050, LBP6000 |
| (c) |
Inkjet Printer |
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PIXMA iP100, PIXMA iP100B, PIXMA iP1980, PIXMA iP2770, PIXMA iP3680, PIXMA iP4680, PIXMA iP4760, PIXMA iP4870, PIXMA iP4970, PIXMA MP258, PIXMA MP268, PIXMA MP287, PIXMA MP486, PIXMA MP496, PIXMA MP497, PIXMA MP545, PIXMA MP558, PIXMA MP568, PIXMA MX328, PIXMA MX347, PIXMA MX357, PIXMA MX366, PIXMA MX377, PIXMA MX416, PIXMA MX426, PIXMA MX437, PIXMA MX517, PIXMA MG2170, PIXMA MG3170, PIXMA MG4170, PIXMA MG5170, PIXMA MG5270, PIXMA MG5370 |
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For enquiries, please contact our Customer Service Hotline at 3191 2333.
In case of any disputes, CHK reserves its rights of final decision.
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| 19. |
This warranty shall be construed and governed by the laws of Hong Kong. |
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*
For updated Canon service network in Mainland China, please either visit
http://www.canon.com.cn or call (86) 4006 222 666. |
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| Appendix
to the Warranty |
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Personal Data
(Privacy) Ordinance
The information which you have provided to us will be used by CHK in providing services to you in relation to the Warranty, and will at all times be governed by the terms of the Personal Data (Privacy) Ordinance ("the Ordinance"). Please note the following:-
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| 1. |
The personal data supplied by you will be used for the purpose of |
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maintaining our records relating to you and your products, in order that we may provide maintenance, guarantee and other services to you; |
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(ii) |
sending you information relevant to your products and advertising and promotional materials;
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(iii) |
determining the amounts outstanding from you; and/or |
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(iv) |
any purposes relating thereto. |
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| 2. |
Data held by us relating to you will be kept confidential, but we may from time to time provide such information to |
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any governmental or statutory authorities, |
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(ii) |
our parent company or any other company forming part of the Canon group, and/or |
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(iii) |
any other person under a duty of confidentiality to CHK. |
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| 3. |
Under and in accordance with the terms of the Ordinance, you have the right to |
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check whether we hold data about you and your right of access to such data; |
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(ii) |
require us to correct any data relating to you which is inaccurate; |
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(iii) |
ascertain our policies and practices in relation to data and to be informed of the kind of personal data held by us. In accordance with the terms of the Ordinance, we have a right to charge a reasonable fee for the processing of any data access request. If you have any requests for access to data or for the correction of data, or if you would like any further information regarding our policies and practices or the kinds of data held by us, kindly address your enquiries to:-
The Personal Data Officer
Canon Hongkong Co., Ltd.
19th Floor, The Metropolis Tower,
10 Metropolis Drive,
Hunghom, Kowloon. |
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| 4. |
Nothing in this Clause shall limit the rights of any person under the Ordinance. |
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