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Product Notice

To Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1
2017-MAY-18
A communication error has been discovered when using the EOS 7D Mark II running Firmware Version 1.1.1, which version was released on April 27, 2017, in combination with the Wi-Fi Adapter W-E1.

To EF 24-105mm f/4L IS II USM Lens users
2017-MAY-17
We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below...

EOS C300 Mark II / EOS C300 Mark II PL Digital Cinema Cameras - Notice Regarding Malfunction during Use of VPG130 CFast Card
2017-APR-20
For EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras equipped with firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG 130 CFast card is used simultaneously with a non VPG130 CFast card.

To Users of the PowerShot S100 Digital Camera
2017-MAR-31
It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This announcement conveys the details of the issue and Canon’s service policy for affected cameras.

To Users of Photo and Movie Storage Device “Connect Station CS100” (Firmware Update, Version 2.5.1)
2017-MAR-30
The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed instructions below.

Some images captured by the EF 70-300mm f/4-5.6 IS USM lens appear in insufficient resolution.
2017-FEB-15
We have recently become aware of a phenomenon in which some images captured by the EF 70-300mm f/4-5.6 IS USM lens appear in insufficient resolution. This phenomenon may be seen at the edge of the frame at the 300 mm setting when the camera is held vertically.

Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras
2016-DEC-13
It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit products have neither been designed nor manufactured by Canon ...

To Users of certain Canon DLSR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses
“Notification about Lens Aberration Correction”
2016-NOV-29
It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 IS II USM lens with certain digital SLR cameras, the following phenomenon will occur.

To Users of the IXUS 175 Compact Digital Camera
2016-NOV-16
In rare cases, the AF function on some IXUS 175 compact digital cameras may not operate properly and focus may not be achieved. Customer support for this phenomenon is described below.

About macOS Sierra (macOS 10.12.1) compatibility with Canon Cameras and Application
2016-NOV-04
We would like to inform users about system compatibility of macOS Sierra (macOS 10.12.1) with Canon Cameras and Applications.

To Users of certain Canon DLSR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses
“Notification about Lens Aberration Correction”
2016-SEP-29
It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 IS II USM lens with certain digital SLR cameras, the following phenomenon will occur.

About macOS 10.12 (Sierra) Support for [Camera Window], [EOS Utility] and [Map Utility]
2016-SEP-20
We are currently confirming the compatibility of [Camera Window], [EOS Utility] and [Map Utility] with macOS10.12 (Sierra), but operation checks have not been finalized at this stage.

To Owners of the EOS-1D X Mark II Digital SLR Camera
2016-AUG-25
We are pleased to announce that, in early September, 2016, we plan to release new Firmware which offers enhancements to the EOS-1D X Mark II digital SLR camera.

To Owners of the EOS 7D Mark II Digital SLR Camera
2016-AUG-25
Regarding the EOS 7D Mark II digital SLR camera, we are planning to release Firmware Version 1.1.0 for download from the Web in order to enhance the functions.

To Owners of the EOS 5DS / EOS 5DS R Digital SLR Cameras
2016-AUG-25
Regarding the EOS 5DS / EOS 5DS R digital SLR camera, we are planning to release Firmware Version 1.1.X for download from the Web in order to enhance the functions.

To Users of Photo and Movie Storage Device “Connect Station CS100"
2016-JUL-14
The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed instructions below.

To Users of EOS-1D X Mark II EOS Camera (Image corruption with some SanDisk CFast cards)
2016-JUN-28
It has been confirmed that when shooting still images with the EOS-1D X Mark II digital SLR camera launched in April 2016 with SanDisk CFast cards, the following phenomenon will occur.

To: Users of the EF-S 18-200mm f/3.5-5.6 IS interchangeable lens for Digital SLR Cameras
2016-FEB-25
We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.

To Users of Macro Ring Lite MR-14 EX II
2016-FEB-24
There is an error in the instruction manual for the “Macro Ring Lite MR-14EX II” which was released in May 2014. This notice conveys the details of the error and the correct information.

To Users of Drop-in Circular Polarizing Filters PL-C52(WII) and Drop-in Circular Polarizing Filters PL-C52
2016-FEB-24
We have become aware that some of the above products sold from April 2014 onwards have been assembled with the polarizing filter glass reversely fitted. The details of the phenomenon and Canon’s service policy are described below.

To Users of Photo and Movie Storage Device “Connect Station CS100” (Firmware Update, Version 1.2.0)
2016-FEB-02
The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed instructions below.

Notice Regarding Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting
2015-DEC-10
Linked shooting and wireless flash shooting with radio transmission will not work in some setting modes when 7 or more units are linked. This phenomenon does not occur when 6 or fewer units are linked.

To Users of EOS-1D C Cinema EOS Camera
2015-SEP-15
Firmware Version 1.4.0 incorporates the following fix:

Windows 10 - Compatible Applications and Drivers
2015-AUG-13
 

Google Cloud Print Service Not Available
2015-JUL-30
We have identified a phenomenon in which Canon inkjet printers supporting Google Cloud Print™ cannot be registered or cannot print in Google Cloud Print. It is due to the change of the Google server’s authentication method, and the phenomenon has been seen since the middle of June.

To Users of Canon Speedlite 600EX-RT Caution Concerning Counterfeit Speedlite 600EX-RT
2015-JUN-25
We have confirmed that there are counterfeit Speedlite 600EX-RT flash products in circulation in the market. It has been reported that these products are being sold through various online marketplace websites. These counterfeit products have not been designed or manufactured by Canon...

To Users of Canon PIXMA MG4170/ MG4270/ MG5370/ MG5470/ MG6270/ MG6370/ MG8270/ MX527/ MX897/ MX727 and MX927 Printers
2015-MAR-11
Thank you for your continued use of Canon PIXMA All-in-One Printers and “Picasa™ Web Album Direct Print” function.

To the Users of Professional Camcorders XF205 / XF200 (NTSC)
2015-FEB-17
The following phenomenon has been confirmed with the Professional Camcorders XF205/XF200.

To Users of Canon PIXMA Inkjet Printers
2015-FEB-16
Thank you for your continued use of Canon Inkjet Printer and “Print Your Days” Facebook Photo Printing Service.

To Users of EOS-1D C Cinema EOS Camera
2015-JAN-29
Firmware Version 1.3.9 incorporates the following improvements and fixes

To Users of Compact Digital Cameras
2015-JAN-16
It has been confirmed that some IXUS 255HS compact digital cameras encounter a contact failure in the battery terminal. The details of the phenomenon and Canon’s service policy are described below.

To Users of Canon Speedlite and Macrolite Products and Accessories
Notification Regarding Use of (AA/R6) Lithium Batteries
2014-DEC-19
Thank you for using Canon products.

To Users of Canon Speedlite 600EX / 600EX-RT
2014-NOV-18
When the flash is powered on with the bundled Color Filter Holder SCH-E1 already attached, there are instances where the low battery icon appears and the flash does not power on, even if the batteries have sufficient power.

To Users of the EF300mm f/2.8L IS II USM, EF400mm f/2.8L IS II USM, EF500mm f/4L IS II USM, and EF600mm f/4L IS II USM Interchangeable Lenses for Digital SLR Cameras
2014-SEP-18
To the Users of the EF300mm f/2.8L IS II USM, EF400mm f/2.8L IS II USM, EF500mm f/4L IS II USM, and EF600mm f/4L IS II USM Interchangeable Lenses for Canon SLR Cameras

To MG3570 Users
2014-JUL-03
We have identified a phenomenon in which PIXMA MG3570 does not turn on in some instances.
Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.

EOS-1D C Cinema EOS Camera, Firmware Version 1.3.5
2014-JUN-05
EOS-1D C Cinema EOS Camera, Firmware Version 1.3.5

A small number of the EOS 700D Digital SLR Camera with EF-S 18-135mm f/3.5-5.6 IS STM Lens Kit Sets were incorrectly packed with EF-S 18-135mm f/3.5-5.6 IS Lenses
2014-FEB-27
A small number of the EOS 700D Digital SLR Camera with EF-S 18-135mm f/3.5-5.6 IS STM Lens Kit Sets were incorrectly packed with EF-S 18-135mm f/3.5-5.6 IS Lenses

Canon EPP (Easy-PhotoPrint)
2014-FEB-20
Canon EPP (Canon Easy-PhotoPrint) is a free application, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer from iPhone / iPod touch / iPad and Android™ via a local wireless network (Wi-Fi). Meanwhile, users can directly scan documents and photos through PIXMA photo printer to the mobile devices without computer.

Canon PIXMA/MAXIFY Printing Solutions
2013-JUN-21
Canon PIXMA/MAXIFY Printing Solutions Smart Phone Application offers comprehensive and powerful functionalities.

To Users of the Canon EOS-1D X and EOS-1D C Digital SLR Cameras
2013-JUN-18
This notice is to proactively inform our customers of the details of the phenomena described below along with Canon’s support actions.

To Users of the Canon EOS 6D Digital SLR Camera
2012-DEC-13
We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR cameras from being played back on YouTube.

To Users of the EOS -1D X Digital SLR Camera
2012-DEC-04
It has been confirmed that auto-focusing may not function at f/8 aperture on some Canon EOS- 1D X Digital SLR Cameras with firmware Ver. 1.1.1.

Canon Office Mobile Printing
2012-NOV-23
Canon Mobile Printing is a free application that enables you to print photographs, web pages, images, PDF files and Document files from an iPhone or iPad using a Canon multi-function printers or laser printer.

To Users of the Canon EOS 7D Digital SLR Camera and Wireless File Transmitter WFT-E5A
2012-JUN-28
We are making preparations to release new firmware in the beginning of August, 2012 for the Canon EOS 7D digital SLR camera to improve and add functions and for the Wireless File Transmitter WFT-E5A to support the new firmware for such camera.

CameraWindow App
2012-FEB-16
Canon announces the new Canon CameraWindow application allowing users of selected Canon IXUS digital compact cameras to wirelessly transfer and save their photos and videos to a compatible iOS device such as an Apple iPhone®, iPad®, or iPod touch®.

To:Users of the XF305/XF300 Professional Digital Camcorders
2011-DEC-15
To enhance the visibility of the viewfinder on the XF305 and XF300 professional camcorders, the size of the viewfinder and its built-in loupe have been increased. Increasing the size of the viewfinder and loupe, however, has allowed sunlight to easily enter through the viewfinder, causing incident light to converge on the internal display panel inside the camcorder. In rare cases, where sunlight enters continuously for long periods, the LCD display panel may be damaged.

To Canon Digital Camera and Digital Camcorder Customers
2011-AUG-11
We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

To: Users of the HF M31, HF M32 and HF M300 Digital Camcorders
2011-MAY-17
We have discovered that when using the HF M31, HF M32 and HF M300 digital camcorders for shooting video, a low temperature burn may occur depending on the way the camcorder is held and how long it is held. We would like to convey the details and our service policy.

To Canon Digital Camera and Digital Camcorder Customers
2011-JAN-31
We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

To Canon Digital Camera and Digital Camcorder Customers
2010-AUG-25
We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

Canon EPP (Easy-PhotoPrint)
2010-JUL-14
Canon EPP (Canon Easy-PhotoPrint) is a free application, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer from iPhone / iPod touch / iPad and Android™ via a local wireless network (Wi-Fi). Meanwhile, users can directly scan documents and photos through PIXMA photo printer to the mobile devices without computer.

To Owners of the EOS-1D Mark IV Digital SLR Camera
2010-JAN-20
As a result of further enhancement, Canon is working to release a firmware update for the EOS-1D Mark IV digital SLR camera. This firmware update further enhances the AF tracking performance and is scheduled to be available for download from the Web starting from late January.