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To Users of the Canon EOS 5D Mark III Digital SLR Camera, EF200mm f/2L IS USM and EF800mm f/5.6L IS USM Lenses
2012-MAY-15
It has been confirmed that when the EOS 5D Mark III Digital SLR Camera is used with the single focal telephoto lens, EF200mm f/2L IS USM, and some units of the EF800mm f/5.6L IS USM lens, there is a phenomenon where an abnormal noise can be heard from the lens.

Canon CameraWindow (for Android)
2012-MAY-10
IXUS supporting wireless LAN can now transfer images to Android device wirelessly.

To Users of the EOS 5D Mark III Digital SLR Camera
2012-APR-24
Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value may change. Canon has decided on our service policy to address this phenomenon, so we would like to inform you of the details as described below.

To Customers Who Are Using the Digital Photo Professional (DPP ver.3.11.10) RAW Image Processing Software with the Canon EOS 5D Mark III Digital Camera
2012-APR-17
We have identified an issue that prevents users of the Canon EOS 5D Mark III from processing their RAW format images when using Digital Photo Professional Version 3.11.10, the RAW image development software that is bundled with the EOS 5D Mark III. Therefore, we would like to inform our users of our support on this issue as follows.

To Users of the Canon EOS 5D Mark III Digital SLR Camera, EF200mm f/2L IS USM and EF800mm f/5.6L IS USM Lenses
2012-APR-12
It has been confirmed that when the Canon EOS 5D Mark III Digital SLR Camera is used with the EF200mm f/2L IS USM and some units of the EF800mm f/5.6L IS USM lenses, the Lenses may emit an abnormal noise. Canon is now investigating and analyzing the cause, and examining countermeasures to correct this phenomenon.

To: Users of the EF300mm f/2.8L IS II USM Interchangeable Lens for Digital SLR Cameras
2012-MAR-15
It has been confirmed that some EF300mm f/2.8L IS II USM lenses (released in August 2011), when used with the Extender EF 1.4x, Extender EF 1.4x II, or Extender EF 1.4x III, may exhibit back focus.

To Canon Digital Camera and Digital Camcorder Customers
2012-MAR-07
We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

To Users of the EOS 450D / EOS 500D / EOS 600D / EOS 1000D / EOS 60D Digital SLR Cameras
2012-MAR-06
Following the repair of certain digital SLR cameras at our service centers, we have discovered that when Eye-Fi cards are used or when the general SD card is removed from the card slot promptly after opening the card slot, the camera will not operate normally.

CameraWindow App
2012-FEB-16
Canon announces the new Canon CameraWindow application allowing users of selected Canon IXUS digital compact cameras to wirelessly transfer and save their photos and videos to a compatible iOS device such as an Apple iPhone®, iPad®, or iPod touch®.

Cautions concerning
counterfeit accessories of digital cameras and video camcorders
2012-JAN-25
Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, and AC adapters for Canon digital camera and Canon video camcorder products in the market. These counterfeit products have not been designed, produced, nor licensed by Canon, but they fraudulently display the Canon logo and other trademarks, and it has been reported that these products are frequently sold on various Internet auction sites.

To Users of the EF 300mm f/2.8L IS II USM and EF 400mm f/2.8L IS II USM Interchangeable Lenses for Digital SLR Cameras (the “Lenses”)
2012-JAN-19
It has been confirmed that, even when the lock screw for the lens hood on the Lenses is fastened, the lens hood may rotate when a certain amount of pressure is applied, but it will not detach from the lens. As a result, some specifications for the lens hood have been changed to address this phenomenon.

To:Users of the XF305/XF300 Professional Digital Camcorders
2011-DEC-15
To enhance the visibility of the viewfinder on the XF305 and XF300 professional camcorders, the size of the viewfinder and its built-in loupe have been increased. Increasing the size of the viewfinder and loupe, however, has allowed sunlight to easily enter through the viewfinder, causing incident light to converge on the internal display panel inside the camcorder. In rare cases, where sunlight enters continuously for long periods, the LCD display panel may be damaged.

Canon EPP (Easy-PhotoPrint)
2011-NOV-15
Canon EPP (Canon Easy-PhotoPrint) is a free application, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer from iPhone / iPod touch / iPad and Android™ via a local wireless network (Wi-Fi). Meanwhile, users can directly scan documents and photos through PIXMA photo printer to the mobile devices without computer.

To Canon Digital Camera and Digital Camcorder Customers
2011-AUG-11
We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

To: Users of the HF M31, HF M32 and HF M300 Digital Camcorders
2011-MAY-17
We have discovered that when using the HF M31, HF M32 and HF M300 digital camcorders for shooting video, a low temperature burn may occur depending on the way the camcorder is held and how long it is held. We would like to convey the details and our service policy.

To Canon Digital Camera and Digital Camcorder Customers
2011-JAN-31
We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

To Canon Digital Camera and Digital Camcorder Customers
2010-AUG-25
We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. As the service period for some of these models has now ended, kindly note that we will no longer provide such free repair services for the below affected models after the indicated date.

Canon EPP (Easy-PhotoPrint)
2010-JUL-14
Canon EPP (Canon Easy-PhotoPrint) is a free application, provide users the ideal printing solution. With Canon EPP, users can print photos and PDF files easily on a compatible PIXMA photo printer from iPhone / iPod touch / iPad and Android™ via a local wireless network (Wi-Fi). Meanwhile, users can directly scan documents and photos through PIXMA photo printer to the mobile devices without computer.

To Owners of the EOS-1D Mark IV Digital SLR Camera
2010-JAN-20
As a result of further enhancement, Canon is working to release a firmware update for the EOS-1D Mark IV digital SLR camera. This firmware update further enhances the AF tracking performance and is scheduled to be available for download from the Web starting from late January.
 
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