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Product Notice

To: Users of the EF-S 18-200mm f/3.5-5.6 IS interchangeable lens for Digital SLR Cameras
2016-FEB-25

Revised on: 25 February 2016
Posted on: 22 February 2011

 

To: Users of the EF-S 18-200mm f/3.5-5.6 IS interchangeable lens for Digital SLR Cameras

UPDATE:
Serial numbers of affected products

Thank you for using Canon products.

We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.

We offer our sincerest apologies to customers who have been inconvenienced by this phenomenon. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon
There are cases in which the zoom gets stuck and stops moving during operation.

Affected Product
EF-S 18-200mm f/3.5-5.6 IS
Serial Numbers where the 3rd digit from the left is 0 or 1, or where the 4th digit from the left is 0, 1 or 3.

Serial Nos. of affected units: XX0XXXXXXX
XX1XXXXXXX
XXX0XXXXXX
XXX1XXXXXX
XXX3XXXXXX


User Support
The products with this phenomenon will be inspected and repaired free-of-charge. If you own one of the affected products, please contact our customer service hotline. We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue. Our free repair service will start on 22 February 2011.


Contact Information for Inquiries
For questions about this matter, please contact our Customer Service Hotline.

Hotline Enquiry Hours
Customer Care Center Address and Opening Hours
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