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Product Notice

EOS C700/EOS C700 PL/EOS C700 GS PL Digital Cinema Cameras
2017-AUG-31

Updated on: 7 September 2017

Posted on: 31 August 2017

EOS C700/EOS C700 PL/EOS C700 GS PL Digital Cinema Cameras

Notice regarding a phenomenon that occurs during ProRes recording in which the final clip cannot be played back.


Thank you for using Canon products.

We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below.

Link to the Firmware resolving this phenomenon is available below.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.


Phenomenon

Footage may be corrupted due to the following conditions.

When the main recording format is set to ProRes (either with CFast or using the Codex Capture Drive*1) and the output recording command is set to [On], a recording error may occur if the recording stops due to the “Media full” message. Then the “Some clips require data recovery” message appears. Even after performing recovery, a message saying “Unable to recover data” appears. The final clip cannot be recovered.

Please note that this will only affect the last recorded clip on the media.If the media doesn’t become full, this phenomenon will not occur.

*1 In the case of using the separately sold CDX-36150 (CODEX Recorder for EOS C700)


Workaround

  • When the output recording command is set to [Off], the phenomenon will not occur.
  • Check remaining media capacity before recording new clips in order to avoid the media from becoming full.


Affected Products

EOS C700 / EOS C700 PL Digital Cinema Cameras.
- Cameras equipped with Firmware Version 1.0.1.1.00 to 1.0.2.1.00 are affected.

EOS C700 GS PL Digital Cinema Cameras
- Cameras equipped with Firmware Version 1.0.0.1.00 are affected.


Market Support

EOS C700 / EOS C700 PL Digital Cinema Cameras
  Firmware Version 1.0.3.1.00 (or later) resolves this phenomenon.
  Download Firmware Version 1.0.3.1.00.

EOS C700 GS PL Digital Cinema Cameras
  Firmware Version 1.0.1.1.00 (or later) resolves this phenomenon.
  Download Firmware Version 1.0.1.1.00.


Contact Information for Inquiries

For questions about this matter, please contact our Customer Service Hotline.

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