Product Notice

To Users of the PowerShot S100 Digital Camera

Updated on: 31 March 2017
Posted on 28 June 2012

To Users of the PowerShot S100 Digital Camera


Thank you for using Canon products.

Update: Please note that the free repairs described below, which we announced on 28 June 2012, will end on 30 September 2017.

It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This announcement conveys the details of the issue and Canon’s service policy for affected cameras.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.

Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.

Affected Products
Some PowerShot S100 Digital Cameras within the following serial number range:

The first and second digits of the camera’s serial number are any number from“29”through“41.”
For example:γ€€“29xxxxxxxxxx”,γ€€ “30xxxxxxxxxx”………”41xxxxxxxxxx”

(The [x] characters shown above represent the remaining characters of the product’s serial number.)

Market Support
Affected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if it is confirmed that the lens error has been caused by disconnection of the part inside the lens.

Contact Information for Inquiries
For questions about this matter, please contact our customer service at the number below.

Hotline Enquiry Hours
Customer Care Center Address and Opening Hours