Posted on: 1 November 2017
We have identified a phenomenon in the feed roller gear (the white gear) on certain units of PIXMA TS8070, or TS6070 printers.
In rare instances during the use of printer, the feed roller gear comes off due to lubricant attached to the gear fixing portion and caused the printer to stop operation.
PIXMA TS8070, or TS6070.
This particular phenomenon of the affected models will be repaired free-of-charge regardless of the product warranty period.
Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.
Contact Information for Inquiries
For questions about this matter, please contact our Customer Service Hotline.